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About the Role

Shenandoah County Social Services is seeking dedicated professionals to make a difference in the lives of children, families, seniors, and people with disabilities. We offer a positive, strength-based, and flexible environment focused on assisting individuals in obtaining the tools for positive and sustainable changes. We advocate for our clients and collaborate to strengthen their support systems, ensuring our team has the resources for exemplary service. Employee wellness is essential to our mission.

Responsibilities

Determine and re-determine eligibility for financial assistance, food stamps, medical assistance, and other social services benefit programs.
Interview persons for assistance, obtain necessary information, and re-determine continuing eligibility.
Explain benefit programs and determine reasons and need for assistance.
Process applications for financial assistance and diversion, determining eligibility and benefit levels using automated systems and manual methods.
Interpret policies and procedures applicable to various programs.
Monitor cases for changes in recipient circumstances and implement changes to reflect benefit levels within guidelines.
Evaluate employability status of clients and explore potential sources of income.
Explain client responsibilities, rights, and program availability.
Refer clients to service workers based on overall assessment of their situation.
Prepare reports and maintain client records.
Identify possible fraud and make appropriate referrals.
Evaluate consistency and completeness of data, substantiating accuracy where indicated.
Explain programs and rights/responsibilities of applicants and recipients.
Explore other possible sources of income.
Compute assistance plans.
Determine the amount of allowances for special circumstance items.
Identify clearly discernible social problems and make referrals to Social Workers.
Provide applicants or recipients with information about other agencies for needed services.
Explain a variety of programs under the social services umbrella, such as employment services, child support services, and child care services.

Requirements

Working knowledge of public service organization practices.
Working knowledge of economic and basic human behavior.
Working knowledge of financial assistance programs sufficient to determine/re-determine eligibility for benefits.
Working knowledge of eligibility requirements for social service assistance as outlined by State, Local, and Federal guidelines, regulations, and policies.
Proficiency in mathematics to calculate percentages, formulas, and averages.
Proficiency in interviewing techniques such as data collection and investigation.
Skill in operating a personal computer and associated office and agency software.
Demonstrated ability to communicate effectively orally and in writing with a broad spectrum of individuals.
Demonstrated ability to interview, gather information, re-evaluate client situations, and make referrals.
Demonstrated ability to determine a client’s ownership share in situations.
Demonstrated ability to make mathematical computations.
Demonstrated ability to analyze information and determine missing information and gaps from various sources.
Demonstrated ability to apply common sense understanding to carry out instructions.
Demonstrated ability to use various types of automated technology to establish and maintain case records, access data, and manipulate data.
Demonstrated ability to maintain professional ethics related to confidentiality.
Demonstrated ability to exercise sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions.
Demonstrated ability to establish and maintain effective working relationships with applicants, recipients, other agencies, associates, and the public.
High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience.
Experience in benefit programs, use of computer software and hardware, and completion of required Benefit Programs training OR any equivalent combination of training and experience.

Skills

Operating a personal computer
Associated office and agency software
Effective oral and written communication
Interviewing
Data collection
Information gathering
Client situation re-evaluation
Referral making
Mathematical computations
Information analysis
Automated technology use
Case record management
Data access and manipulation
Maintaining professional ethics
Confidentiality
Sound judgment
Discretion
Tact
Resourcefulness
Problem-solving
Drawing logical conclusions
Establishing and maintaining effective working relationships

Location

Woodstock, Virginia

Work Type

Full-time

Experience Level

Entry level (Benefit Programs Specialist I)
Full performance level (Benefit Programs Specialist II)

Education Level

High school diploma supplemented with additional training and related work experience OR equivalent combination of training and experience

About the Company

Shenandoah County Social Services is located in Woodstock, Virginia, known for its mountain views, the Shenandoah River, and small-town charm.
We are dedicated to advocating for the people we serve and collaborating with them to strengthen their natural support system.
We are committed to ensuring our team of professionals have the tools and resources they need to provide exemplary service.
Employee wellness is essential to our mission.