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About the Role

Shenandoah County Social Services is seeking a professional to make a difference in the lives of children, families, seniors, and people with disabilities. We offer a positive, strength-based, and flexible environment focused on assisting families in obtaining the tools they need for positive and sustainable changes. We advocate for clients, collaborate to strengthen support systems, and ensure our team has the resources for exemplary service. Employee wellness is essential to our mission.

Responsibilities

Contacts vendors for services and ensures payments for service restoration or continuation.
Monitors program efficacy and trends, completing seasonal, quarterly, and yearly reports.
Participates in task forces, strategic planning, mentoring, teaching classes, and conducting outreach.
Reviews cases for correctness, identifies significant errors or problems, and determines their source.
Provides statistical data and information to support budget requests.
Interviews clients with questionable statements to determine program eligibility.
Documents gathered data and compares findings with established program eligibility guidelines.
Prepares quality control reports and makes recommendations to the supervisor.
Explains programs, applicant/recipient rights and responsibilities, and conducts follow-up.
Manages a caseload of public assistance clients with complex issues.
Serves as a resource to staff and the public regarding public assistance programs and eligibility.
Answers questions related to policies and procedures.
Maintains records, prepares reports, and submits summaries and information as required.

Requirements

Considerable knowledge of applicable laws, codes, policies, and procedures related to public assistance programs.
Basic knowledge of human behavior.
Sufficient knowledge of financial assistance programs to determine benefits eligibility.
Knowledge of human services programs and their interrelation.
Knowledge of the strategic planning process.
Proficiency in mathematics for calculations.
Knowledge of interviewing techniques including data collection, interrogation, and investigation.
Skill in operating a personal computer and associated office and agency software.
Demonstrated ability to manage complex cases.
Ability to read and interpret public policies and regulations to make independent decisions.
Ability to train staff.
Ability to speak in public and promote agency programs.
Ability to develop brochures and pamphlets and use audio-visual equipment.
Ability to share learned information with co-workers.
Ability to communicate effectively and diplomatically orally and in writing with a diverse range of individuals.
Ability to interview, gather information, re-evaluate client situations, and make referrals.
Ability to determine a client’s ownership share in multi-ownership situations.
Ability to assess client needs through collection and analysis of employment history and personal, family, and cultural information.
Ability to use various types of automated technology for case records and data manipulation.
Ability to maintain professional ethics related to confidentiality.
Ability to exercise sound judgment, discretion, tact, and resourcefulness.
Ability to establish and maintain effective working relationships.
Ability to identify customer needs and explore options within available community resources.

Skills

Operating a personal computer
Associated office and agency software
Training staff
Public speaking
Developing brochures and pamphlets
Using audio-visual equipment
Sharing information with co-workers
Oral and written communication
Interviewing
Information gathering
Client assessment
Automated technology for case records
Data manipulation
Maintaining professional ethics
Judgment
Discretion
Tact
Resourcefulness
Problem-solving
Establishing effective working relationships

Location

Woodstock, Virginia

Work Type

Full-time

Experience Level

Advanced level
Additional related work experience in benefit programs

Education Level

High School Diploma

About the Company

Shenandoah County Social Services is located in Woodstock, Virginia, known for its mountain views, the Shenandoah River, and small-town charm.
We strive to engage with families and assist them in obtaining the tools they need to make positive and sustainable changes.
We are dedicated to advocating for the people we serve and collaborating with them to strengthen their natural support system.
We are committed to ensuring that our team of professionals have the tools and resources they need to provide exemplary service to the citizens of our community.
Employee wellness is essential to our mission.