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About the Role

Oversee team members and workflow within the jewelry department, including assembly, cast cleaning, and metalsmithing processes. Support efficient and timely completion of work, collaborating with factory leadership to align with production goals. Manage daily and weekly operational needs, provide technical guidance, support quality standards, facilitate communication, and coach team members. Represent the jewelry team within the factory, acting as a liaison between Assigning, QA, and Production teams, and supporting broader company initiatives.

Responsibilities

• Follow and track job orders with jewelers to ensure production lead times are met and prioritize effectively.
• Answer jewelry team members' questions to ensure timely completion of work.
• Manage job movement, communicate deadlines, and take necessary actions to ensure work completion.
• Support department team members on individual jobs to overcome technical hurdles and concerns.
• Assist and guide jewelers through jewelry-related jobs, addressing surface preparation, assembly techniques, tool conditioning, and finish optimization.
• Bridge communication between Assigning, QA, and production team members regarding problems, questions, or feedback.
• Document job status, root causes, and escalate critical concerns.
• Troubleshoot metalsmithing-specific job order issues and maintain a knowledge base of best practices, defects, and solutions.
• Advocate for jewelry staffing, tools, training, and procedures.
• Lead and mentor jewelers, including onboarding new team members, identifying skills gaps, and coordinating targeted training.
• Support broader company initiatives and communication.
• Communicate clearly and consistently to the jewelry team, sharing updates, activities, and other broader communications.
• Communicate clearly and consistently with the rest of the factory regarding updates, concerns, or questions from the jewelry department.
• Help department team members navigate broader company requirements, events, training, and Workday.
• Define cast cleaning, assembly specifications, and inspection criteria; monitor quality metrics and drive improvements.
• Use data metrics (throughput, defects, rework, finish quality) and communicate progress to leadership.

Requirements

• 5+ years on the jewelry bench as a production jeweler.
• Deep knowledge of jewelry cast cleaning, assembly (soldering/laser welding), and repair techniques.
• 1+ year in a related role with leadership/mentorship experience preferred.
• Strong problem-solving, communication, and documentation skills.
• Ability to anticipate bottlenecks.
• Track record of excellent performance in quality, communication, and attendance.
• Basic computer skills including comfort with Word, email, Excel, and Slack.
• Ability to proactively identify solutions, take action, and prevent issues from escalating.
• Translate business needs to action items for the polishing team.
• Bilingual in Spanish.

Skills

• Jewelry cast cleaning
• Assembly techniques
• Soldering
• Laser welding
• Repair techniques
• Problem-solving
• Communication
• Documentation
• Metalsmithing
• Quality control
• Mentorship
• Leadership
• Microsoft Word
• Microsoft Excel
• Email
• Slack

Location

• Onsite

Work Type

• Full-time

Experience Level

• Lead
• 5+ years
• 1+ year leadership/mentorship experience preferred

Salary/Compensations

• $65,000 - $72,000

Benefits

• Healthcare
• Paid Time Off
• Retirement planning
• Opportunities for career advancement
• Medical, Dental, Vision and Prescription Insurance
• 401(k) Retirement Plan with Company Match
• Flexible Spending Account | Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Parental Leave
• Life Insurance

About the Company

• Blue Nile is an equal opportunity employer committed to diversity and inclusion in the workplace.
• Blue Nile will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law.