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About the Role

As a Business Analyst, you will be involved in change and continuous improvement initiatives to support the evolution of the operating model in line with strategic objectives. You will define, develop, and document end-to-end business processes, provide technical input to user acceptance testing, and set and execute operational readiness checklists. You will also engage effectively with internal and third-party stakeholders at various levels, support business growth by optimizing opportunities to reduce cost and risk, and improve scalability and customer experience.

Responsibilities

Develop comprehensive knowledge of existing processes and product suite to complete gap analysis for future developments.
Demonstrate expert knowledge of the platform, product, and processes.
Document change requests with a clear, data-supported business case.
Develop and maintain working relationships across the organization.
Facilitate workshops to gather, understand, and analyze stakeholder insights to accurately define and present detailed business requirements.
Create structured documentation to inform approval steps and delivery activities.
Translate business requirements into detailed user stories.
Create design flows that map out business processes.
Produce cost and/or risk-based analysis to support the case and benefit realization, considering all gains in addition to the core initiative.
Collate and provide any required Management Information.
Undertake and provide technical input to user acceptance testing (UAT).
Set and execute operational readiness checklists and obtain sign-off from key stakeholders.
Assess and pass any accepted emerging risk.
Communicate technical issues to internal stakeholders in appropriate business language.
Resolve complex issues using commercial and business awareness.
Develop comprehensive knowledge of third-party partner capabilities and technologies.
Demonstrate engagement on business strategy and its potential impact on team and customer outcomes.
Contribute to a culture of continuous improvement, focused on enhancing the end-to-end customer experience and managing operations expenses.
Facilitate change through personal commitment and leadership of others.

Requirements

Experience in the DC pensions industry.
Relevant business analysis certification.
Lean Six Sigma accreditation.
Demonstrable experience of business analysis, business process management, and requirements definition.
Ability to create documentation for a variety of audiences (technical, non-technical, and business).
Experience of working in an agile environment is preferred.
Good analysis and problem-solving skills with excellent attention to detail.
Able to engage and develop trusted relationships across multiple stakeholders.
Ability to effectively communicate with stakeholders at all levels.
Professionalism and accountability, projects credibility.
Demonstrate a flexible approach towards changing business needs.
Able to deal with ambiguity and varying priorities.
Accepts and tackles demanding goals with enthusiasm.
Demonstrates the Smart Experience Hallmark behaviours in delivering a collaborative customer-centric experience.

Skills

Business Analysis
Business Process Management
Requirements Definition
Agile Environment
Analysis
Problem Solving
Attention to Detail
Stakeholder Engagement
Communication
Documentation Creation
Technical Input to UAT
Operational Readiness Checklists

Location

UK
International

Work Type

Full-time

Experience Level

Mid-level

Education Level

Relevant business analysis certification
Lean Six Sigma accreditation

Benefits

25 days’ holiday per year, increasing with length of service.
£500 annual training budget for professional development.
Extensive private healthcare, including dental, eyecare and EAP.
Enhanced sick leave (three months’ pay per year).
Enhanced maternity (6 months fully paid) and paternity (3 weeks fully paid).
Death in service insurance cover.
Fully-paid five-week sabbatical after five years of employment.
In-office wellbeing (manicures, massages, barbers).
50% discount on orders from sister company Arena Flowers.

About the Company

Smart's mission is to transform retirement, savings, and financial wellbeing across all generations, around the world.
We work in partnership with governments and financial institutions in the UK and internationally.
Our cloud-native digital platform is revolutionizing how people around the world think about, and save for, their retirement.
We are a financial technology business focused on innovation and using digital change to put the customer first.
Working at Smart offers the opportunity to play a part in developing world-class technological solutions, working with and learning from like-minded people.
Colleagues appreciate Smart’s culture and how the company's work leads to better financial outcomes for savers, making the collective effort feel worthwhile and go beyond a typical working day.

Equal Opportunity

At Smart, we are committed to creating an inclusive and equitable workplace where everyone feels valued, respected, and empowered to do their best work.
We believe that diverse perspectives help us lead the way in transforming retirement, savings, and financial wellbeing.
We welcome differences in background, experience, thinking, and identity, and recognize that innovation is strongest when built on inclusion and fairness.
We encourage applications from people of all backgrounds and experiences and do not discriminate on the basis of any protected characteristic.
We are committed to supporting reasonable adjustments during the recruitment process or in the workplace.