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About the Role

The Parts Advisor sells parts to retail or wholesale customers over the counter, through the shop, or by phone. This position could be a dual role, Parts counter/Parts Driver, for the right candidate.

Responsibilities

• Assist walk-in customers in selecting required parts
• Pull purchased parts from stock
• Determine availability and submit emergency orders for out-of-stock parts if requested by the customer and premium is paid
• Answer phone calls, providing price quotes and other information
• Assist outside sales representatives with their orders
• Set up orders for daily shipment, delivery, or pick-up
• Verify “will call” and “back order” files weekly and return to vendors, or stock those items not required within the required time limit
• Solicit assigned accounts by phone
• Ensure all special-order parts are prepaid
• Assist service technicians in selecting parts needed for repairs in progress
• Ensure all parts handed out to technicians are charged to repair orders
• Order parts not in stock after discussion with Shop Foreman determines parts are needed and will be used upon receipt or that the customer will return for required repairs
• Notify the Service Advisor and customer that ordered parts have been received
• Answer the parts phone promptly and courteously
• Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order

Requirements

• Valid New York State Driver License
• Ability to sit, stand, walk, talk, hear, use hands, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists
• Ability to work well with customers and perform under stress
• Ability to read and comprehend instructions and information

Skills

• Communication and interpersonal skills
• Time-management and organizational abilities
• Automotive sales and customer service knowledge
• Problem-solving and critical thinking abilities

Location

• On the road

Work Type

• Full-time

Experience Level

• One year of experience in the automotive parts department
• One year of sales experience

Education Level

• High School Diploma or General Educational Diploma (GED)

Equal Opportunity

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.