Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Group Underwriting Best Practices & Training Specialist provides training and leadership to Group Underwriting staff, acting as a key resource for their development. This role supports the Management team in performance development and oversees the development, maintenance, and communication of underwriting guidelines, procedures, reporting, training programs, and Quality Assurance programs. The specialist must stay current on industry trends and changes to ensure alignment with statutory requirements and best practices.

Responsibilities

Providing training to all new and existing Underwriting staff.
Coordinating and facilitating training sessions, case studies, and presentations to the Underwriting team, other Group Benefits departments, and Sales teams.
Developing structured training programs that promote self-serve capabilities and enhance/modify existing programs to reflect area needs, procedures, and learning styles.
Developing, facilitating, and overseeing a structured Quality Assurance program.
Contributing to the development and maintenance of underwriting guidelines, procedures, agreements, and process manuals to ensure they are current, competitive, and comply with corporate policies.
Monitoring, communicating, and supporting staff in understanding changes or updates to existing procedures, projects, or initiatives.
Building positive relationships and providing necessary support to internal and external clients, departments, auditors, and reinsurers.

Requirements

A post-secondary diploma or industry equivalent.
5 years of experience in the Group Underwriting field or strong Group Benefits knowledge.
Experience with developing and delivering adult learning programs.
Excellent analytical and communication skills.
Subject to a Background check as a condition of employment.

Skills

Innovative mindset to improve operational efficiencies.
Ability to influence change with a primary focus on client needs.
Critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions, and proactively propose solutions.
Strong communication skills to clearly convey messages and explore diverse points of view.
Ability to build trusting relationships and provide guidance to support the development of colleagues.

Location

Hybrid

Work Type

Regular Full-Time
Hybrid (2 days in office)

Experience Level

5 years experience in Group Underwriting or strong Group Benefits knowledge

Education Level

Post-secondary diploma or industry equivalent
Associate, Customer Service (ACS), Fellow, Life Management Institute (FLMI) and/or Certified Employee Benefit Specialist (CEBS) designation is an asset

Salary/Compensations

$72,847 - $121,411

Benefits

Training and development opportunities
Flexible work options
Paid time off
Holistic approach to well-being with physical and mental health programs
Supportive workplace culture
Paid volunteer days
Competitive salary and incentive programs
Comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

About the Company

CLIC is a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society.
The team is essential to delivering on the company's strategy.
The company prioritizes its people to ensure a strong culture and development opportunities that enable the team to thrive and live its purpose.
Employees work with people who care passionately about them, the clients, and the communities.