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About the Role

We are looking for a Product Designer to join our Product team. As a Product Designer at The Key, you will tackle user problems and shape intuitive, user-centered experiences across The Key, GovernorHub and Robin. You'll be one of two designers covering the whole product suite, working across two empowered product squads and partnering closely with Principal Product Leads, Engineering Leads, Content Leads and engineers through discovery, delivery and iteration.

Responsibilities

Partner with Principal Product Leads to frame problems clearly, identify user pain points and deliver product experience improvements
Work in cross-functional teams to identify issues, evaluate solutions and improve outcomes
Plan and run comprehensive qualitative and quantitative user research, including discovery interviews and usability testing
Analyse user feedback, sector trends, and product usability metrics to make informed, evidence-led design decisions
Turn raw research discoveries into clear user flows, journey maps, and behavioral personas to support and inform the wider product function
Construct interactive low-fidelity wireframes and rapid prototypes to quickly validate concepts and test usability hypotheses.
Formulate high-fidelity UI mockups that support complex interactive behaviors and display information cleanly and clearly
Use AI design and prototyping tools to support rapid prototyping, user testing and idea sharing
Iterate continuously upon ideas, based on the results of rigorous hallway testing, formal research rounds, and engineering feedback.
Work closely with Engineering Leads and engineers on technical feasibility, scope and sensible trade-offs during the build, whilst championing the user need
Communicate design intent through whatever medium fits: written briefs, flows, wireframes, prototypes or working sessions.
Present work confidently to internal audiences, then triage and act on the feedback you get.
Help uphold, evolve and maintain the design system, ensuring visual consistency and front-end efficiency across products and projects.
Champion inclusive design, including - but not limited to - ensuring all user interfaces and experiences adhere to WCAG standards and accessibility best practices.

Requirements

Minimum 5 years' experience as a Product Designer (UX/UI), with a strong portfolio showing end-to-end ownership from research to shipped experiences and outcomes.
Strong, demonstrable visual/UI craft and fluency in Figma, and experience working within an established design system.
Experience designing data-dense interfaces and multi-step workflows.
Experience using AI prototyping/coding tools as part of your day-to-day workflow, and actively building on these skills.
Confidence acting as an expert partner to Product, Content and Engineering colleagues in both discovery and delivery.
Track record of planning and running user research (quant and qual) and translating findings into informed decisions and outcomes.
Comfortable working independently and proactively in a remote team.
Excellent communication and presentation skills.
Experience designing for complex, regulated or compliance-related products and workflows
Experience in designing for non-expert or casual users, especially where they're under time pressure or acting in a voluntary capacity
Experience in the edtech or education sector
Some front-end literacy (HTML/CSS/JS) to support communication and handover.

Skills

Figma
AI design and prototyping tools
User research
Usability testing
User flows
Journey maps
Behavioral personas
Wireframing
Prototyping
UI mockups
Design system
WCAG standards
Accessibility best practices
HTML
CSS
JS

Location

London

Work Type

Hybrid
Full-time

Experience Level

Minimum 5 years' experience

Salary/Compensations

up to £55,000

Benefits

Good work-life balance
Training and support
Generous holiday allowance
Flexible hours
Buying and selling holiday
Enhanced maternity pay
Free breakfast
Fruit and drinks
Regular socials

About the Company

The Key is the country’s most trusted provider of knowledge and know-how to education leaders determined to make a difference. We provide authoritative, up-to-the-minute sector intelligence, tools, services and resources that give leaders the knowledge to act.
We place huge importance on caring for and developing our people.
We are a socially conscious company, but one that also likes to have fun.