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About the Role

The Client Development Analyst will play a key role in transforming Osler’s ‘experience ecosystem’ by maintaining processes, systems, and tools to identify, create, manage, and disseminate transactional expertise. This role supports winning new business, establishing market expertise, and cross-selling.

Responsibilities

• Actively capture representative matters across Osler’s transactional practices (M&A, Capital Markets, Private Equity, Insolvency & Restructuring, Financial Services, Real Estate and Investment Funds, Infrastructure) by identifying matters for tracking and promotion.
• Draft matter descriptions for various applications and business development contexts, documenting permitted uses.
• Analyze matters for significance to Osler’s practices, market position, and client impact.
• Disseminate relevant representative matters for new business pitches, proposals, external digital marketing, awards and directory submissions, and internal publications.
• Support and improve the data governance framework for Osler’s ‘experience ecosystem’, managing data availability, usability, integrity, and security.
• Drive the adoption of firm-wide behaviors, processes, and tools for a successful experience management program.
• Engage with legal and business personnel to communicate the importance and benefits of rigorous experience capture.
• Participate as a stakeholder in the design and implementation of an enterprise technology solution for Experience Management and the firm website.

Requirements

• Two to four years of experience in an investment banking, investor relations, financial services, or other deal-making environment.
• Background in business law and/or law firm BD and marketing will be considered.
• Post-secondary education in a related discipline.
• Impeccable business/B2B communication skills (written and oral) for business development contexts.
• Strong interpersonal skills.
• An equivalent combination of education, training, and experience may be acceptable.
• Conditional upon background and reference checks, including criminal record check, credit check, and employment and educational verifications.

Skills

• Strong team player with the ability to build relationships and collaborate effectively in a cross-functional matrix organization.
• Intellectually curious, solution-oriented, ‘roll up your sleeves’ mindset.
• Highly organized with superb attention to detail.
• Strong client service orientation.
• Ability to manage large data sets.
• Understanding of legal practice in the transactional context.
• Sound judgment in handling confidential, sensitive, and market-facing client/matter information.
• Experience with developing and implementing processes and protocols, including technology implementation and leading change.
• Strategic thinking and analytical skills.
• Ability to provide creative and collaborative solutions.
• Strong project management capabilities.
• Ability to prioritize objectives, multi-task effectively, meet deadlines, and be accountable for exemplary work product.
• Strong proficiency with all MS 365 applications, including Excel, PowerPoint, and Outlook.
• General knowledge of professional services firm operations.
• Ability to keep current with market and competitive trends, challenges, goals, and relevant technology and marketing media.
• Ability to work independently, and manage and prioritize tasks with competing deadlines.
• Familiarity with experience management software such as Foundations is an asset.
• Experience with the latest AI tools and CRM integration points to marketing communications platforms is an asset.

Location

• Toronto
• Montréal
• Ottawa
• Vancouver
• Calgary
• New York

Work Type

• Hybrid
• Full-time

Experience Level

• 2-4 years

Education Level

• Post-secondary education in a related discipline

Salary/Compensations

• $70,000-$80,000 annually

About the Company

• Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms.
• Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada.
• Firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.
• Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena.
• Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas.
• Osler is a dynamic and exciting place to begin a career or carve out a new path.

Equal Opportunity

• Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures.
• Accommodations are available upon request for candidates in all phases of the selection process.