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About the Role
Community Care Urology is seeking a full-time Patient Support Specialist to join their team. This role, formerly known as a Medical Secretary, requires superior customer service skills, preferably in the medical field.
Responsibilities
- Greet and check in patients upon arrival.
- Process incoming telephone calls and messages according to office policy.
- Schedule patient appointments following office protocols.
- Schedule follow-up appointments as directed by providers or indicated on encounter forms.
- Obtain patient signatures on waivers based on insurance requirements.
- Organize and monitor the provider's daily schedule.
- Maintain timely patient flow.
- Verify and update patient insurance coverage and demographic information at each visit.
Requirements
- High school graduate or equivalent.
- Previous clerical experience in a medical practice is preferred.
- Strong computer skills.
- Call center experience.
- Knowledge of medical terminology and office procedures is preferred.
- Ability to use interpersonal skills to establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers.
- Maintain strictest confidentiality and discretion.
Skills
- Customer service
- Computer skills
- Call center operations
- Medical terminology
- Office procedures
- Interpersonal skills
- Confidentiality
Location
- Onsite
Work Type
- Full-time
- 40 hour work week
Experience Level
- Entry-level
- Some experience preferred
Education Level
- High school graduate or equivalent
- Additional education desirable
Salary/Compensations
- $18.00 - $24.00 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid holidays
- Paid time off
- Retirement plan
About the Company
- Community Care Physicians offers competitive salary ranges with opportunities for professional and financial growth.
- Compensation packages include a comprehensive total rewards package.
- The work environment is business casual.
Equal Opportunity
- Community Care Physicians is an Equal Opportunity Employer.
- We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives.