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About the Role

The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability.

Responsibilities

• Perform proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties.
• Evaluate the extent of the disability through effective verbal and written communication skills to conduct medical investigation by phone or in writing to the applicant, employer, physicians or medical service professionals, lawyers and respond to all inquiries.
• Use critical thinking skills to make decisions based on the results of the overall assessment of each claim.
• Implement return-to-work programs and coordinate with the employer.
• Conduct health care coordination and rehabilitation programs to ensure they meet employability goals.

Requirements

• Experience or training in one of the following fields: health and wellness, disability and life or health insurance, injury claims, or customer service.
• Strong interpersonal, listening and communication skills in a client-facing environment.
• Effective planning, organizational and time management skills.
• Solution-oriented and strong decision-making skills.
• Team player and with the ability to work independently.
• Tech savvy – adaptable and proficient with new programs/systems.
• Bilingualism in French and English is an asset.
• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website.

Skills

• Interpersonal skills
• Listening skills
• Communication skills
• Planning skills
• Organizational skills
• Time management skills
• Decision-making skills
• Adaptability
• Proficiency with new programs/systems

Location

• London, ON

Work Type

• Permanent
• Full Time
• Hybrid

Salary/Compensations

• $53,200-$79,800 annually

Benefits

• Hybrid workstyle that includes some rotational in-office & work-from-home capabilities.
• An extensive and renowned online training program to provide you all the necessary tools to be successful in this position.
• Career opportunity advancement.
• Competitive salary and annual bonus program.
• $2000 education reimbursement per year.
• Flexible benefits and employee discount program.
• Paid vacation, personal day, and employee volunteer day allotment.
• Competitive pension plan and life insurance plans.
• Advantageous share ownership program.
• Centrally located offices with easy access to public transportation.

About the Company

• Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.
• As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings.
• We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

Equal Opportunity

• We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
• We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
• It is our priority to remove barriers to provide equal access to employment.
• A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
• All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies.
• To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.