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About the Role

Join our dynamic, multi-disciplinary Housing Stability Services team contributing to the development and delivery of high-quality housing initiatives across the City of Toronto. The Business Analyst will focus on process, program, and policy development, communications, training, and system administration, analyzing policies, procedures, business processes, and systems to recommend improvements for service delivery efficiency and effectiveness.

Responsibilities

Documents and analyzes business systems and/or processes, identifying feasible options and recommending changes to improve service delivery.
Leads review/re-engineering sessions and business process mapping exercises to document requirements and identify improvement opportunities.
Leads the collection, analysis, and reporting of large data sets of operational and client demographic data.
Leads the review of current KPIs and the creation of new KPIs using Results Based Accountability (RBA) methodology.
Develops and documents standard operating policies and procedures, terms of reference, and methodologies.
Conducts analysis to measure the effectiveness and efficiencies of service delivery methods and reviews financial and program reports.
Prepares business cases, feasibility studies, project charters/plans, requirements, design documents, training strategies/plans, and user documentation.
Recommends and implements data management tools and software to improve program efficiency.
Builds and manages cooperative relationships with inter-divisional teams and external groups to coordinate projects.
Prepares management reports with strategic advice and recommendations on business methods and processes.
Creates and designs application and software testing processes to monitor system and software functionality.
Creates training, education, and communication materials to support new or modified business processes.
Develops and delivers visual presentations, briefing materials, and other documentation.
Conducts research into assigned areas, considering field developments, corporate policies, legislation, and initiatives by other government levels.

Requirements

Post-secondary education in a discipline pertinent to the job function (e.g., business or public administration), or an equivalent combination of education and/or related experience.
Considerable experience conducting data analysis and working collaboratively with a diverse range of stakeholders to understand and transform business processes.
Considerable experience in the design and facilitation of business process mapping (BPMN) and business process re-engineering.
Considerable experience developing continuous improvement plans.
Considerable experience developing complex tracking systems and large data sets to create reports and dashboards for senior management.
Considerable experience with ETL, SQL databases for data import and report design.
Considerable experience collaborating on project teams to track requirements and scope.
Strong proficiency with Microsoft Office products (Word, Excel, PowerPoint, Access).
Proficiency with other relevant application products to create work process materials (e.g., MS Project, Visio).
Ability to prepare schedules, statements, process maps, and financial reports.
Ability to work independently in a demanding, fast-paced, constantly changing environment.
Ability to manage multiple competing priorities.
Familiarity with public sector performance measurement and risk analysis.
Ability to research and track useful process and program measures for reporting effectiveness and efficiency.
Strong communication (verbal and written) and interpersonal skills.
Knowledge of the principles and practices employed in the effective analysis of business and government operations.
Understanding of systemic barriers, racism, and discrimination faced by Black, Indigenous, and equity-deserving residents and communities in Toronto.
Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.

Skills

Business process mapping (BPMN)
Business process re-engineering
Continuous improvement
ETL
SQL databases
Data analysis
Report design
Microsoft Office Suite (Word, Excel, PowerPoint, Access)
MS Project
Visio
Project management methodologies
Performance measurement
Risk analysis
Communication (verbal and written)
Interpersonal skills

Location

Metro Hall, 55 John Street, Toronto

Work Type

Permanent
Temporary (12 months)

Experience Level

Considerable experience

Education Level

Post-secondary education in a discipline pertinent to the job function (e.g., business or public administration), or an equivalent combination of education and/or related experience.

Salary/Compensations

$89,337- $132,880 annually

Benefits

Code-protected accommodation through any stage of the recruitment process is available upon request.

About the Company

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
The City of Toronto is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Equal Opportunity

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
Learn more about the City’s commitment to employment equity.
The City of Toronto is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.
Learn more about the City’s Hiring Policies and Accommodation Process.