About the Role
This role supports Marken UK import & Export shipments. The Shipping Associate is responsible for overseeing the successful, timely and compliant importation and Exportation of the shipments Marken transports into and out of the UK ensuring compliance with client requirements and Marken Quality Standards.
Responsibilities
- Prepare, review, and process import and export shipping documentation.
- Perform accurate data entry into transportation management systems, customs software, and customer databases.
- Assist with customs clearance documentation.
- Gather, verify, scan, upload, and maintain shipping and customs documentation.
- Coordinate with customs brokers, freight forwarders, carriers, warehouses, and internal departments.
- Monitor shipment status and provide updates.
- Respond to inquiries from customers, carriers, vendors, and branch offices.
- Assist in preparing reports, claims, forms, and shipment records.
- Identify discrepancies in shipping documentation and escalate issues.
- Operate scanning and document imaging equipment.
- Support daily administrative duties.
- Ensure compliance with company policies, customs regulations, and applicable import/export laws.
- Assist with special projects and perform other duties as assigned.
Requirements
- Previous experience in logistics, freight forwarding, customs brokerage, shipping, or import/export operations is preferred.
- Basic knowledge of import/export documentation and customs procedures is an asset.
- Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
- Strong data entry and typing skills with excellent attention to detail.
- Ability to review spreadsheets, extract relevant information, and communicate findings accurately.
- Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment.
- Excellent verbal and written communication skills.
- Ability to work independently as well as collaboratively within a team.
- Strong problem-solving skills and commitment to accuracy.
- Customer service-oriented with a professional and positive attitude.
- Availability during Monday-Friday, 11:00 - 19:00.
Skills
- Data entry
- Typing
- Attention to detail
- Spreadsheet review
- Information extraction
- Accurate communication
- Organization
- Time management
- Prioritization
- Verbal communication
- Written communication
- Independent work
- Team collaboration
- Problem-solving
- Accuracy
- Customer service
Location
- UK
Work Type
- Permanent
- Full-time
Experience Level
- Preferred experience in logistics, freight forwarding, customs brokerage, shipping, or import/export operations.
About the Company
- Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
- Fortune Global 500 organization.
- Rewarding culture.
- Work with talented teams.
Equal Opportunity
- UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
