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About the Role

Join Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale. As part of the Salesforce Business Group, you’ll support a portfolio spanning all key industries. You’ll help leading organizations thrive by combining creativity, data-driven insights, and cutting-edge technology. Grow alongside our global network of talent and help drive impactful change for some of the world’s most mission-driven institutions.

Responsibilities

Take end‑to‑end accountability for the successful delivery of Salesforce programs and projects for Consumer Goods clients.
Lead complex, multi‑stream delivery initiatives across functional, technical and integration workstreams.
Establish and manage delivery governance, including planning, risk and issue management, quality assurance, and program reporting.
Ensure projects are delivered on time, on budget, and to Accenture quality standards.
Apply strong understanding of Consumer Goods business processes, including: Salesforce effectiveness and sales execution, Trade promotion management and customer planning, Distributor and wholesaler engagement, Retail execution and field sales.
Translate business requirements into scalable Salesforce solutions that deliver measurable business outcomes.
Act as the primary delivery interface for client stakeholders.
Build trusted relationships with client leadership and manage expectations proactively.
Lead delivery‑related discussions in steering committees and executive forums.
Lead delivery across Salesforce platforms such as Consumer Goods industry Cloud, Commerce Cloud, Sales & Service Cloud, Experience Cloud, Marketing Cloud, OMS, Data Cloud and AgentForce.
Coordinate integration with enterprise systems (e.g. ERP, TPM, analytics platforms).
Work closely with Salesforce, ISV partners and Accenture global delivery teams.
Lead, coach and develop cross‑functional delivery teams, including onshore and offshore resources.
Foster a culture of accountability, collaboration and continuous improvement.
Support people development activities including performance management and mentoring.

Requirements

Proven experience delivering Salesforce programs in a Delivery Lead or Program Manager role.
Deep understanding of Salesforce core platforms (Sales Cloud, Service Cloud, Experience Cloud), including Consumer Goods Cloud with exposure to Marketing Cloud and/or Data Cloud and TPM.
An AI & Innovation Mindset – solid understanding of how AI can enhance design thinking, delivery, and transformation; active engagement with Salesforce and ecosystem partners.
Proven ability to manage complex stakeholder environments and build trusted relationships across all business levels.
Strong knowledge of Consumer Goods industry processes and challenges.
Experience working in complex, integrated enterprise environments, working in a consulting or system integration environment.
Experience on Agile methodology, use of related Agile, Automation and DevOps tools.
Ability to lead distributed teams and operate effectively in a global delivery model.
Strong understanding of how to apply Salesforce innovations (including Agentforce) and AI for increasing productivity of the delivery team.
Experience in defining strategies for global Salesforce implementations and migrations, including coordination across regions and stakeholder groups.
Leadership skills and a passion for mentoring, innovation, and delivering client impact.
Strong communication, presentation, and interpersonal skills, with a focus on building and maintaining client relationships.

Skills

Salesforce effectiveness
Sales execution
Trade promotion management
Customer planning
Distributor engagement
Wholesaler engagement
Retail execution
Field sales
Salesforce Consumer Goods industry Cloud
Salesforce Commerce Cloud
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Experience Cloud
Salesforce Marketing Cloud
Salesforce OMS
Salesforce Data Cloud
Salesforce AgentForce
ERP integration
TPM integration
Analytics platform integration
Agile methodology
Agile tools
Automation tools
DevOps tools
AI
Design thinking
Communication skills
Presentation skills
Interpersonal skills

Location

London
Manchester
Birmingham
Leeds

Work Type

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners.
Expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities.
As an employer, we will be as flexible as possible to support your specific work/life needs.

Experience Level

Manager

Salary/Compensations

Competitive salary and package dependent on experience

Benefits

Competitive basic salary
Annual performance bonus
Opportunities to acquire equity
Up to 30 days of leave to spend each year
3 extra volunteering days per year for charitable work of choice
Family-friendly and flexible work policies
Attractive pension plan with financial wellbeing support and resources
Private healthcare insurance plan
Mental Wellbeing support
Employee Assistance Programme
Career Development
Counselling
Generous Parental Leave offerings

About the Company

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Opportunity

We believe that no one should be discriminated against because of their differences.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.