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About the Role

The Business Systems Analyst will act as a bridge between HCR’s mission to "build, preserve, and protect affordable housing" and the digital tools that facilitate this work. This role focuses on managing software and technology solutions within the Office of Housing Preservation (OHP), with a specific emphasis on the Salesforce-based New York State Housing Search platform. The position involves steering the platform's vision to ensure transparent, equitable, and less burdensome access to affordable housing for New Yorkers, requiring a deep understanding of affordable housing programs, technology (including AI), and user empathy.

Responsibilities

Develop and maintain a clear product roadmap for the Housing Search website, prioritizing features that enhance user experience, streamline application processes, and improve lottery and waitlist management for housing providers.
Own and manage the product backlog, including new feature or enhancement prioritization.
Translate complex affordable housing program rules, regulations, and eligibility criteria into clear, actionable user stories.
Serve as the primary point of contact for all product-related questions from internal teams and external stakeholders.
Define, track, and report on key product metrics such as application completion rates, waitlist engagement, user satisfaction scores, and housing placement numbers.
Make decisions about scope, design, and release timelines.
Collaborate with the system development team to ensure high-quality and timely delivery of features.
Facilitate User Acceptance Testing (UAT).
Develop and maintain product documentation, including user guides, FAQs, and internal training materials.

Requirements

Interest in and commitment to improving access to affordable housing.
Exceptional communication, negotiation, and stakeholder management skills.
Demonstrated organizational and project management skills.
Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
Bachelor’s degree in a relevant field (e.g., public policy, urban planning, computer science, business) and two years of relevant experience.
Substitutions: Four years of specialized experience or an associate degree and two years of specialized experience may substitute for a bachelor’s degree.
Substitutions: A J.D. or master’s degree may substitute for one year of specialized experience.
Substitutions: A Ph.D. may substitute for two years of specialized experience.
Resume must be included.

Skills

Salesforce
Agile development methodologies
AI

Location

New York City
Albany
Buffalo
Syracuse

Work Type

Hybrid
Full-time

Experience Level

Two years of relevant experience

Education Level

Bachelor's degree
Associate degree
Master's degree
J.D.
Ph.D.

Benefits

Participation in New York State’s Health Insurance Program
Participation in New York State & Local Employees’ Retirement System
Promotional opportunities
37.5-hour work week
Opportunity for compressed scheduling
Paid time off benefits (vacation, sick, personal days, and federal holidays)
12 weeks of Paid Parental Leave
Paid Family Leave
Potential eligibility for Federal Public Service Loan Forgiveness Program (PSLF)
Competitive pay
Health, dental, and vision insurance
Retirement plan
Family-friendly policies

About the Company

New York State Homes and Community Renewal (HCR) is the State’s affordable housing agency, with a mission to build, preserve, and protect affordable housing and increase homeownership throughout New York State.
HCR's Housing Trust Fund Corporation (HTFC) manages this position.
HCR is committed to fostering a culture of diversity, equity, inclusion, and accessibility.
The Office of Housing Preservation (OHP) manages HCR programs that maintain and enhance the state’s portfolio of existing affordable housing.
OHP monitors over 200,000 low-income housing units, administers federal and state rental assistance to over 45,000 families, and provides grant funding for energy savings.
OHP’s Data and Operations team provides crosscutting support to all OHP programs, making data on affordable housing programs and assets accessible.
HCR has offices in New York City, Albany, Buffalo, and Syracuse.
HCR's mission encompasses single and multifamily housing finance, home improvement, rent regulation, housing subsidies, and community development.
HCR partners with a variety of public and private stakeholders.
HCR seeks to provide a productive, flexible, accountable, ethical, and caring workplace environment.

Equal Opportunity

New York State is an Equal Opportunity Employer (EOE)
HCR is committed to developing a workforce that represents the diverse population of New York State.
HCR embraces a diverse and inclusive work environment by encouraging all individuals, including those with disabilities, to apply to open positions at the agency.