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About the Role

Okta is building the trusted, neutral infrastructure to enable organizations to safely embrace AI. This role is an opportunity to do career-defining work on a mission-driven team focused on securing every identity, from AI to human.

Responsibilities

Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing.
Learn customers' business deeply, gaining insights into their strategies, goals, and challenges through the lens of identity.
Build and nurture long-term relationships with stakeholders from developers to C-level executives, evolving customers into Auth0 champions.
Conduct regular customer meetings with executives to recap past value, show progress on current initiatives, and discuss future state or roadmap items.
Conduct regular customer meetings with technical practitioners on identity solutions, technical guidance, and best practices.
Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations.
Collaborate with stakeholders to develop strategies to increase customer adoption and uncover growth opportunities.
Analyze trends, identify areas for improvement, and take action to optimize customer outcomes.
Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience.
Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach.

Requirements

5+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (or comparable technical practitioner role) in the customer identity/identity access management space.
Working proficiency in core CIAM areas or technical competencies including technologies and protocols for authentication and authorization (OAuth, OpenID Connect, and SAML 2.0).
Proficiency in consuming APIs and HTTP request methods.
High-level understanding of custom consumer and SaaS apps, including their architecture, user experience considerations, and common integration patterns.
Experience with security and performance monitoring, and 3rd party signals integrations (SIEM, WAF, etc).
Understanding of the general cybersecurity landscape with respect to threats and challenges.
Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use.
Understanding of software development lifecycle and application builder practices.
A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives.
Strong business acumen and a history of success owning enterprise segment customer relationships and escalations.
Ability to track and manage multiple parallel initiatives or projects.
Strong presentation and whiteboarding/diagram skills.
Excellent communication skills with the ability to set expectations and communicate goals and objectives with customers at various levels.
Ability to influence customer behavior & health metrics across a portfolio of customers.

Skills

Identity and Access Management (IAM)
Customer Identity and Access Management (CIAM)
OAuth
OpenID Connect
SAML 2.0
API Consumption
HTTP Request Methods
SaaS/PaaS/Cloud Services
Security Monitoring
Performance Monitoring
SIEM
WAF
Cybersecurity
Software Development Lifecycle (SDLC)
Customer Relationship Management
Technical Account Management
Presentation Skills
Whiteboarding
Diagramming
Communication Skills
Business Acumen

Location

Dublin

Work Type

Hybrid

Experience Level

3+ years in customer identity/identity access management
5+ years in information technology

Salary/Compensations

£79,000—£108,000 GBP OTE

Benefits

Equity (where applicable)
Comprehensive healthcare coverage
Financial benefits
Paid time off
Parental leave

About the Company

Okta is The World’s Identity Company, enabling secure yet flexible access, authentication, and automation.
Okta's Auth0 and Okta Platforms transform how people move through the digital world, putting Identity at the heart of business security and growth.
Okta celebrates a variety of perspectives and experiences, seeking lifelong learners who can enhance the company with their unique experiences.
The company is building a world where Identity belongs to you.
The Okta Technical Account Management Team empowers customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach.
The TAM team drives lasting success through elevated technical maturity, proactively guiding customers' identity decisions and long-term identity vision.
The TAM team guides customer strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and retention at contract renewal.

Equal Opportunity

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
Okta considers for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
Reasonable accommodation is available for the job application, interview process, or onboarding.