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About the Role

As a Client Care Manager, you will manage your own portfolio of clients, ensuring they receive the highest standards of care and support. You will work as part of a supportive team alongside two other Client Care Managers and the Head of Client Services, with support from a Medication Management Administrator. Your client portfolio will be based within a defined geographical area to minimize travel time. You will oversee all aspects of client care, ensuring it is safe, effective, compliant, and centered around individual needs.

Responsibilities

Manage own client portfolio and maintain strong, professional relationships with clients and their families.
Monitor care quality and delivery, ensuring it is person-centred and meets individual client needs.
Ensure care delivery aligns with relevant legislation, CQC requirements, and company policies.
Review and update care plans as client needs change.
Support clients during hospital admission and discharge, especially when care needs change.
Liaise with multidisciplinary teams, discharge planners, ward staff, and other healthcare professionals for safe hospital discharge.
Collaborate with GPs, social workers, pharmacies, district nurses, and community services for coordinated client support.
Identify changes in client needs and make appropriate referrals to community services and other support sources.
Work closely with the Business Development Manager on initial client assessments, risk assessments, care plans, and medication requirements.
Provide professional advice, guidance, and reassurance to clients and their families.
Ensure accurate and timely record maintenance.
Support the team in maintaining high standards of care, compliance, and customer service.

Requirements

At least 2 years of experience in a care management role.
Experience writing and reviewing care plans.
Good knowledge of CQC regulations and the Key Lines of Enquiry (KLOEs).
Experience using people management or care management systems.
Excellent communication and interpersonal skills.
Strong organisational, time management, and prioritisation skills.
A professional and positive approach.
Ability to work independently and contribute effectively to a team.
Flexibility to meet business needs.
Full UK driving licence and access to own vehicle for client visits.
Local to New Malden or within reasonable travelling distance.
Subject to an Enhanced DBS check.

Skills

Care management
Care plan writing and review
CQC regulations knowledge
People management systems
Care management systems
Communication
Interpersonal skills
Organisational skills
Time management
Prioritisation skills

Location

New Malden

Work Type

Office based

Experience Level

2 years experience in a care management role

Salary/Compensations

GBP 32500 - GBP 36000

About the Company

Home Instead is the world’s leading provider of non-medical care and companionship services for older people.
We offer minimum visits of one hour, award-winning training, and have an excellent reputation for the quality of care provided.
We match Care Assistants to clients based on mutual interests and hobbies to build trust and provide personalized support.
Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

Equal Opportunity

We encourage applications from all sections of the community as we want our team to reflect the neighbourhoods in which we work.