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About the Role

As the Retail General Manager (RGM), you’ll oversee everything from sales floor operations to production efficiency, creating a culture of excellence, customer satisfaction, and team development. This role is a place where lives change every day, and your efforts directly support the community.

Responsibilities

• Lead day-to-day operations of a high-performing retail store, from opening to closing.
• Manage both the sales floor and back-of-house production teams to ensure a smooth, efficient flow of merchandise.
• Monitor inventory, stock levels, and merchandising to maximize revenue and maintain a compelling store presentation.
• Recruit, train, schedule, and manage a dynamic team of staff, including Assistant Managers, Supervisors, Processors, and Sales Associates.
• Cultivate a customer-first culture—ensuring every shopper and donor receives top-tier service.
• Ensure compliance with all safety protocols, state regulations, and loss prevention procedures.
• Take full ownership of store P&L and make data-driven decisions to meet performance goals.
• Handle payroll, attendance, and scheduling using internal systems.
• Serve as the go-to leader for resolving team or customer concerns.
• Maintain strong communication across departments and stores to align goals and performance.

Requirements

• 3–5 years of retail management experience.
• Comfortable managing both sales operations and merchandise production.
• Experienced with profit & loss statements, team development, and performance coaching.
• Able to lift 35–50 lbs and perform physical tasks as needed.
• Able to lead by example, inspire teams, and perform hands-on tasks.
• Able to balance multiple priorities in a fast-paced retail environment.
• Flexible to work weekends, evenings, and holidays based on business needs.
• Valid driver’s license.

Skills

• Strong communication skills
• Basic math skills
• Computer proficiency

Work Type

• Full-time

Experience Level

• 3-5 years of retail management experience

Education Level

• High school diploma required
• Associate’s degree preferred

Salary/Compensations

• Quarterly Bonus Potential: up to a max of 25% of their quarterly salary based on performance in key metrics in their department.

Benefits

• Opportunities for growth
• Ongoing training

About the Company

• At Goodwill, we don’t just offer jobs—we offer meaningful careers.
• Working with us means contributing to a greater mission: transforming lives through the power of education and work.
• Enjoy the satisfaction of knowing your efforts directly support your community.

Equal Opportunity

• Goodwill Central Texas is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.