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About the Role

The Business Supervisor is the day-to-day client partnership lead, responsible for managing client communication, translating business needs into actionable direction, and ensuring clarity across internal teams. This role serves as a critical connection point between Business Leadership and Program Management, helping to create exceptional client experiences while enabling efficient delivery.

Responsibilities

• Own day-to-day client relationships and communication across assigned workstreams.
• Lead routine client meetings, status calls, working sessions, and follow-up communications.
• Build trust through proactive communication, responsiveness, and thoughtful partnership.
• Ensure every client interaction is organized, productive, and aligned against business objectives.
• Translate client needs, feedback, and business objectives into clear direction for internal teams.
• Partner closely with Strategy, Context, Creative, and Business Directors to develop and refine creative briefs.
• Ensure cross-functional teams understand priorities, expectations, success metrics, and next steps.
• Create alignment between client goals and agency recommendations throughout the life of a project.
• Prepare clients for presentations and key decision-making moments.
• Help articulate strategic and creative rationale in a clear, compelling, and client-ready manner.
• Anticipate client feedback and guide internal teams on effective responses.
• Support creative development by ensuring work remains aligned to client objectives and approved strategy.
• Proactively identify risks, ambiguities, or changing client needs before they become issues.
• Manage client expectations through transparent communication and thoughtful problem solving.
• Resolve day-to-day challenges independently, escalating only when appropriate.
• Ensure alignment between what clients expect and what teams are prepared to deliver.
• Mentor junior Business Leadership team members in client communication, relationship management, and presentation skills.
• Support Business Directors in strengthening client relationships and identifying opportunities for organic growth.
• Foster a collaborative, accountable, and positive team environment across disciplines.
• Model strong judgment, professionalism, and ownership in client-facing situations.
• Partner closely with Program Management to ensure alignment between client expectations and delivery plans.
• Support scope definition by helping clarify client objectives, priorities, and desired outcomes.
• Maintain awareness of timelines, budgets, and executional progress while allowing Program Management to lead delivery.
• Work collaboratively to ensure clients receive a seamless experience from strategy through execution.

Requirements

• 4+ years of experience in advertising, marketing, consulting, or related client leadership roles.
• Demonstrated ability to build trusted client relationships and manage day-to-day business communications.
• Strong strategic thinking and problem-solving skills.
• Excellent written, verbal, and presentation communication skills.
• Experience collaborating with cross-functional teams including Strategy, Creative, Production, Context, and Program Management.
• Ability to balance multiple priorities while maintaining exceptional organization and attention to detail.
• Experience mentoring junior team members and contributing to a collaborative team culture.
• Strong understanding of integrated marketing, creative development, and client service best practices.

Skills

• Client Partnership
• Client Communication
• Strategic Thinking
• Problem-Solving
• Written Communication
• Verbal Communication
• Presentation Skills
• Cross-functional Collaboration
• Organization
• Attention to Detail
• Mentoring
• Team Collaboration
• Integrated Marketing
• Creative Development
• Client Service

Location

• Brooklyn, NY

Work Type

• Hybrid
• 4 days in office
• 1 day remote

Experience Level

• 4+ years experience

Education Level

• Bachelor's degree in marketing, business, or a related field preferred.

Salary/Compensations

• $83,000 - $100,000

Benefits

• Bonus
• Stock options
• 401(k) match

About the Company

• UnitedMasters Inc. represents the creative solutions company, Translation, and the leading software and services platform for independent creators, UnitedMasters.
• UnitedMasters enables ownership, exposure, and new paths for financial return for independent creators, while Translation helps brands leverage the power of contemporary culture to achieve transformational growth.
• Combined, UnitedMasters, Inc. is the world’s leading marketplace for cultural capital, connecting independent artists and brands to realize a future in which all creators own their future.
• Backed by Alphabet, Andreessen Horowitz, and Apple, UnitedMasters, Inc. is reimagining how brands and artists come together to tell their stories, build profitable growth, and push culture forward.