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About the Role

POP MART is seeking a client-side Retail Construction Project Manager to lead end-to-end project delivery across Europe. This role involves managing construction and fit-out projects, collaborating with international teams, and shaping the physical customer experience for a rapidly growing brand.

Responsibilities

• Lead the end-to-end delivery of POP MART retail construction and fit out projects across Europe.
• Act as the client-side project lead, coordinating internal stakeholders, international HQ teams, designers, consultants, contractors, suppliers and landlords.
• Manage multiple projects in parallel within fast-moving retail opening programmes, ensuring agreed opening dates, budgets, quality standards and design requirements are achieved.
• Provide strong technical and commercial oversight across the project lifecycle, identifying risks and resolving issues.
• Deliver high-quality retail environments that reflect POP MART's global brand standards.
• Manage retail construction and fit out projects from feasibility through to store opening.
• Establish and manage project programmes, key milestones, procurement schedules and delivery priorities.
• Identify critical path activities and potential programme delays and implement mitigation measures.
• Act as the primary client-side project owner, coordinating all parties and driving actions.
• Monitor project progress against agreed programmes and opening dates.
• Manage multiple projects simultaneously across different European markets.
• Manage the development and coordination of architectural, interior, MEP, structural and specialist design packages.
• Ensure designs align with approved design intent, POP MART standards and operational requirements.
• Review drawings, specifications, samples, mock-ups and technical submissions.
• Challenge design or technical solutions where buildability, quality, maintenance or operational requirements are not adequately addressed.
• Coordinate interfaces between construction works, MEP services, bespoke joinery, furniture, lighting, AV, security and other specialist systems.
• Manage design changes and assess their programme, cost, technical and operational impact.
• Work with designers and consultants to resolve technical and coordination issues.
• Represent POP MART throughout the construction and fit out phase.
• Carry out regular site inspections to monitor progress, workmanship and compliance.
• Work with contractors, consultants and suppliers to resolve technical and site issues promptly.
• Challenge works that do not meet required quality, installation tolerances or workmanship standards.
• Monitor contractor performance and ensure corrective actions are implemented.
• Manage snagging, testing, commissioning, defects and project close-out.
• Ensure stores are complete, operational and ready for final acceptance and opening.
• Establish and manage project budgets, committed costs and forecasts.
• Work closely with internal stakeholders and cost consultants to maintain financial control.
• Support tendering, contractor and supplier selection, commercial negotiations and procurement activities.
• Manage the procurement of long-lead and specialist items.
• Review quotations, variations and change requests.
• Ensure commercial and programme implications are understood and documented before changes are implemented.
• Ensure appropriate approvals are obtained for project variations and additional expenditure.
• Monitor project expenditure and identify potential cost pressures.
• Identify and manage programme, cost, quality, technical and delivery risks.
• Maintain clear mitigation actions and escalate material concerns with practical recommendations.
• Ensure projects comply with relevant UK or local market construction requirements, landlord requirements, Building Regulations, CDM obligations and health and safety standards.
• Work with relevant consultants and stakeholders to ensure statutory and regulatory requirements are addressed.
• Maintain appropriate project documentation, reporting and governance.
• Provide clear and concise project updates to senior stakeholders.
• Coordinate closely with POP MART Europe teams, international HQ, consultants, contractors, landlords and vendors across multiple countries.
• Maintain clear communication between European and international stakeholders.
• Proactively follow up on design approvals, technical information, procurement decisions and overseas vendor deliverables.
• Ensure overseas supplier and vendor deliverables align with project programmes and specifications.
• Manage landlord, shopping centre, site access, logistics and operational requirements.
• Work effectively across different cultures, working practices and time zones.

Requirements

• Approximately 5–10 years or more of relevant experience in project management, construction or retail fit out.
• Proven experience acting in a client-side Project Manager capacity.
• Strong track record delivering high-quality retail construction or fit out projects in London and/or international markets.
• Experience delivering projects within complex, high-profile or operational retail environments.
• Strong technical understanding of construction, fit out, bespoke joinery, furniture, MEP coordination and construction detailing.
• Ability to critically review architectural, interior and technical drawings.
• Good understanding of UK construction practices, Building Regulations, CDM requirements and health and safety obligations.
• Ability to apply equivalent local requirements when delivering projects across European markets.
• Strong project management capability across programme, budget, procurement, tendering, variations, risk management and contractor performance.
• Strong understanding of construction quality, installation tolerances, workmanship standards, testing, commissioning, snagging and handover requirements.
• Proven ability to manage multiple consultants, contractors and specialist suppliers.
• Strong commercial judgement, organisational and stakeholder management skills.
• Ability to work independently, make decisions and resolve issues effectively under demanding project timelines.
• Strong written and verbal communication skills in English.
• Proficient in Microsoft Office, including Word, Excel and PowerPoint.
• Willingness and ability to travel within the UK and Europe as required.

Skills

• Project Management
• Construction
• Retail Fit Out
• Client-Side Project Management
• Technical Construction Knowledge
• Commercial Judgement
• Stakeholder Management
• Architectural Drawing Review
• Technical Drawing Review
• MEP Coordination
• Construction Detailing
• UK Construction Practices
• Building Regulations
• CDM Requirements
• Health and Safety Standards
• Procurement
• Tendering
• Budget Management
• Risk Management
• Contractor Performance Management
• Quality Control
• Site Management
• Microsoft Office Suite

Location

• London, United Kingdom

Work Type

• Full-time
• Permanent

Experience Level

• 5-10 years

Education Level

• Degree or equivalent qualification in Construction Management, Architecture, Engineering, Quantity Surveying, Project Management or a related discipline (Desirable)
• Professional accreditation such as RICS, CIOB, APM or an equivalent recognised qualification (Desirable)

Benefits

• Monthly appreciation gifts featuring POP MART designs.
• Structured bonus scheme linked to company and individual performance.
• 25 days of annual leave, in addition to bank holidays.
• 4x life insurance.
• Group medical and travel insurance.
• Confidential Employee Assistance Programme.
• Access to a discount platform for selected online retailers.
• Training and development programmes.
• Regular team events.

About the Company

• POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry, centered around IP.
• POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators.
• The company delivers exciting products, services, and immersive entertainment experiences to consumers.
• POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs.
• Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
• POP MART operates over 550 physical stores and more than 2,500 Robo Shops globally.
• Through multiple cross-border e-commerce platforms, the company reaches audiences in over 90 countries and regions.
• POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries.
• Ventures include the world's first immersive intellectual property themed park in the art toy industry.
• Expansion into global markets through licensing and co-branding with leading global brands.
• Curation of art toy expos and intellectual property themed exhibitions internationally.
• In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain.
• POP MART is a fast-paced company with a young and multicultural team.

Equal Opportunity

• POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.