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About the Role
As a Kitchen Leader at Pret a Manger, you’ll play a key role in ensuring the consistent preparation of delicious food that meets our high standards, while leading and inspiring your team to deliver excellence every day. You’ll act as a role model, promoting Pret’s core values and maintaining a safe, clean, and compliant kitchen environment. With a sharp eye for detail, you’ll manage stock counts and complete administrative tasks accurately to support smooth operations. Working closely with Managers, you’ll help oversee shift performance, resolve issues quickly, and ensure every customer enjoys a fresh and satisfying experience.
Responsibilities
- Ensuring consistent preparation of delicious food that meets high standards
- Leading and inspiring the team to deliver excellence
- Acting as a role model and promoting Pret’s core values
- Maintaining a safe, clean, and compliant kitchen environment
- Managing stock counts
- Completing administrative tasks accurately
- Overseeing shift performance
- Resolving issues quickly
- Ensuring every customer enjoys a fresh and satisfying experience
Requirements
- Lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
- Be kind, honest and generous
- Bring genuine warmth and your authentic self to work
- Share passion for exceptional customer service
- Spread joy every day
- Initial phone screening
- 60-minute shop-based interview with the General Manager and the team
Skills
- Food preparation
- Team leadership
- Stock management
- Administrative tasks
- Customer service
- Problem-solving
Location
- 556 Oxford Street, London W1C 1LZ GBR
Work Type
- Full time
- 35 hours per week
- Flexible working hours
Experience Level
- Team performance
- Protecting profit
- Keeping customers happy
- High standards
- Great energy
Education Level
- Apprenticeships Level 3
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Earn an extra £5 per hour for any shift started between 3-5am
Benefits
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition
- Marketplace discounts on shopping, travel, fitness, dining, tech and more
- Comfy free shoes to wear on shift
- Opportunities for learning
- Fully funded professional qualifications
- Internal transfer opportunities
About the Company
- Proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.
- Roles in Pret shops come with huge opportunities for growth.
- Growing fast – it’s an exciting team to hop on board!
- Pret is where passionate, hardworking, wonderful people find the confidence and skills they need to grow and choose their unique paths.
- 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
- Our work is fast paced with lots of variety.
- We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Equal Opportunity
- Everyone is welcome at Pret.
- We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.