Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Internal Patient Transporter is a non-clinical, non-certified associate responsible for providing exceptional hospitality services in an attentive, friendly and efficient manner to all patients during their entire stay. This role is also responsible for the transport of patients within the hospital environment by wheelchair, stretcher or bed.

Responsibilities

• Maintains a pleasant, friendly, and professional demeanor with all patients, location staff, and co-workers.
• Acknowledges and greets patients within 30 seconds.
• Explains all procedures to the patient prior to beginning transport.
• Collects transport equipment and returns it to the appropriate storage area.
• Ensures patient comfort, safety, and privacy at all times.
• Communicates patient needs to clinical staff upon arrival to the designated area.
• Communicates patient arrival and/or departure to appropriate clinical staff.
• Performs a physical handoff with receiving clinical staff.
• Confirms patient identity in accordance with written standards before transporting patient.
• Ensures that patients are not left unattended while in the care of the transporter.
• Transports and secures medical charts when conducting patient transports.
• Utilizes proper safe patient handling techniques.
• Escorts visitors as needed between departments and provides wayfinding services.
• Demonstrates proper use of the patient transport tracking system/log sheets.
• Provides oxygen tanks on transport equipment as requested.
• Is familiar with hospital emergency codes and procedures.
• Maintains accuracy and composure while under pressure.
• Appropriately uses salutation of the day.
• Uses Towne Park proper phone etiquette.
• Posts up in appropriate areas when not completing tasks.
• Conducts an effective and efficient room presentation.
• Knowledge of all hotel, hospital, and outlets, meeting rooms, amenities, as well as main attractions in the area, parking rates, etc.

Requirements

• Must be at least 18 years of age.
• Must be able to pass a criminal background, MVR and drug screen.
• Must complete the Wheelchair Safety Training course provided by Towne Park.
• Must complete HIPAA Training provided by Towne Park and, if required, by the hospital.
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s.
• Ability to perform operations using units of American money and weight measurement, volume and distance.
• Must be able to understand 24 hour and military time systems.

Skills

• Customer service experience preferred.
• Internal Patient Transport experience preferred.
• Computer experience preferred.
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of principles and methods for moving people.
• Must be able to read and write standard English language.
• Must be able to read and comprehend simple instructions, short correspondence and memos.
• Must be able to write simple correspondence.
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.

Work Type

• Monday through Friday 7am-3pm

Experience Level

• One to three months related experience and/or training; or equivalent combination of education and experience.

Education Level

• High school diploma or general education degree (GED)

Salary/Compensations

• $18 per hour

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company’s 401k retirement savings plan.

About the Company

• Towne is an exceptional arrival through departure experience company.
• With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover.
• Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.
• For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.
• For more information, visit www.towne.com and follow us on LinkedIn.