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About the Role
This position manages, plans, and directs all service activity within our customer base in the Managed Services Environment, with a focus on Electrical (UPS/DC/Electrical Infrastructure) aspects, including the activities of Sub-Contractors and Vertiv Teams. The role aims to achieve sales targets, manage expenditure within budget, and maintain the company image while ensuring commonality of process and field deployment.
Responsibilities
- Manage the day-to-day electrical operations of key accounts (UPS, DC and Electrical systems).
- Oversee maintenances and conduct power/capacity audits nationally.
- Manage Generator building load tests.
- Participate in an on-call roster every second week or as required.
- Coordinate activities to ensure SLAs are met.
- Raise CRQs in ITSM.
- Manage the activity of third-party contractors.
- Prepare monthly reports and financial forecasts.
- Attend monthly meetings with key customers to review SLA performance.
- Participate in weekly operations meetings to address operational discussions, actions, and compliance.
- Provide electrical quotations.
- Build and maintain close relationships with customers.
- Travel interstate approximately 25% of the time.
- Identify opportunities to expand the Global Services offering and make direct representation to prospects and customers.
- Work with the Managed Services Manager to develop business plans.
- Initiate, lead, and manage projects to increase operational sales performance.
- Collaborate with cross-functional stakeholders to identify and address business improvement opportunities.
- Comply with all Work, Health & Safety, Environment and Quality obligations.
- Actively promote safety in the workplace.
- Assist the Finance division in resolving accounts payable issues.
Requirements
- Trade or Engineering qualifications desirable.
- Servicing Critical Infrastructure in a 24/7 environment.
- Previous experience with Data Centre or Telecommunications sectors is an advantage.
- Previous exposure to a service project management environment.
- Exposure in the Electrical Contracting Service Industry.
- Exposure to switchboard design and maintenance will be highly regarded.
- High level interpersonal and negotiation skills.
- Sub-Contractor Management.
- Business Process Improvement.
- Service management.
- Forecasting & financial acumen.
- Project management.
- Communication skills.
- Collaboration.
- Leadership skills.
- Business acumen.
- Problem solving skills.
- Customer Service.
- Agility.
Skills
- Electrical operations (UPS, DC and Electrical systems)
- Power/capacity audits
- Generator building load tests
- SLA management
- ITSM
- Contractor management
- Reporting
- Financial forecasting
- Customer relationship management
- Quotation preparation
- Business development
- Project management
- Interpersonal skills
- Negotiation skills
- Business process improvement
- Service management
- Financial acumen
- Communication skills
- Collaboration
- Leadership skills
- Business acumen
- Problem solving skills
- Customer service
- Agility
Location
- Interstate travel required (25%)
Work Type
- Full-time
Experience Level
- Management
- Leadership
Education Level
- Trade or Engineering qualifications desirable
About the Company
- Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs.
- Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network.
- Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries.
- Visit Vertiv.com to learn more.
Equal Opportunity
- Vertiv is an Equal Opportunity/Affirmative Action employer.
- We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
- If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com [help.join@vertiv.com]