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About the Role

This role focuses on enhancing the relationship and collaboration between service charge teams and other stakeholder functions to ensure accurate and transparent service charge management. You will lead continuous service improvement for the service charge function, including reviewing processes, automating tasks, and recommending improvements for efficient systems and processes.

Responsibilities

• Work closely with the Head of Service Charge Setting and Administration to identify service improvement opportunities across regions, tenures, and services.
• Review existing data coding structure and configurations in legacy service charge systems, making recommendations to support accurate and transparent service charge delivery.
• Analyse service charge data and key performance indicators to identify trends and areas for improvement.
• Implement strategies to optimise service charge income and effectively address service charge under-recovery issues.
• Support continuous improvement initiatives and help identify skill gaps within service charge teams.
• Collaborate with service charge teams and other stakeholders to address operational challenges and implement changes.
• Develop and maintain documentation for quality improvement in the end-to-end service charge process.
• Support the updating of service charge policies and procedures.
• Manage the team with a focus on articulating a clear vision, providing direction, and promoting a culture of accountability, high performance, and continuous improvement.

Requirements

• Part Qualified Accountant (ACA, CIMA, ACCA) or Qualified by Experience with strong knowledge of service charges and relevant legislation.
• Strong skills in analysing and problem solving to find improvement opportunities and create effective solutions.
• Solid understanding of quality improvement principles, methodologies, frameworks and best practices.
• Strong project management skills, with the ability to prioritise tasks and meet deadlines.
• Effective communication skills, including the ability to translate complex financial information to colleagues, verbally and in writing or through reports.
• Ability to work independently and proactively.
• Demonstrable ability to work collaboratively across teams, demonstrating strong relationship-building and influencing skills.
• Familiar with data management systems and quality improvement tools like process mapping, root cause analysis, and performance dashboards.

Skills

• Service charges
• Relevant legislation
• Analysis
• Problem solving
• Quality improvement principles
• Project management
• Communication
• Data management systems
• Process mapping
• Root cause analysis
• Performance dashboards

Location

• Basingstoke
• Wembley

Work Type

• Hybrid

Experience Level

• Part Qualified Accountant or Qualified by Experience

Education Level

• Part Qualified Accountant (ACA, CIMA, ACCA)

Salary/Compensations

• £55,000.00 - £67,000.00 Per year

Benefits

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days
• 2 paid volunteering days
• Generous matched pension scheme up to 12%
• Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance
• Options for dental insurance
• Options for critical illness cover
• Wellbeing discounts
• Gym Memberships
• Access to a 24/7 virtual GP service

About the Company

• Sovereign Network Group (SNG) is one of the largest housing associations in England.
• We provide 86,000 homes and invest in communities across London, the South East, South West and East of England.
• We aim to create thousands of new affordable homes every year.

Equal Opportunity

• At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive.
• We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.