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About the Role

As the senior commercial owner of Braze's largest and most complex enterprise customers in the ANZ region, you will act as a strategic partner to executives, orchestrating teams to convert product adoption into measurable business outcomes and drive multi-year commercial growth.

Responsibilities

Own commercial strategy and performance for a portfolio of Braze's largest enterprise customers in ANZ, with full accountability for renewal, expansion and long term revenue growth
Build and sustain relationships at C suite and functional leadership level, positioning Braze as a strategic partner
Multi thread across business units, brands and markets so that coverage holds through stakeholder change and reorganisation
Partner with Customer Success, Solutions Consulting, Services and Partners to run joint account plans and executive business reviews that connect Braze performance to enterprise business outcomes
Lead complex commercial negotiations, including multi year, multi product and consumption based structures, working with Deal Desk, Legal and Finance through formal procurement processes
Build the commercial case for expansion, translating usage data, whitespace mapping and maturity assessment into proposals that stand up to executive and finance scrutiny
Identify and mitigate retention risk early, using account health, adoption signals and stakeholder mapping to protect the base
Achieve and exceed quarterly and annual expansion and retention targets
Maintain accurate renewal and expansion forecasts, with a clear view of deal progression, risk, timing and dependencies
Coordinate Braze executive sponsorship, aligning senior sponsors to the accounts where they carry the most weight
Lead customer meetings virtually and in person, with regular domestic and occasional international travel

Requirements

8+ years of progressive experience in SaaS sales, account management or similar, with demonstrated success driving revenue growth, retention and strategic value for enterprise customers
Minimum 5 years owning complex enterprise relationships end to end, including full accountability for renewals, upsell and expansion across multi product, multi brand or multi region portfolios
Experience managing portfolios or individual accounts with annual contract values from 500K to 2M+
Proven success negotiating multi year enterprise agreements through procurement, legal and finance, including commercial restructures and consumption based models
Demonstrated ability to influence at C suite level, with a clear track record of value based selling and enterprise account growth
Experience in the Martech, Adtech or broader CX space is highly regarded, including CRM, marketing automation, customer analytics, email or content marketing
Strong commercial and financial fluency, with the ability to build ROI and value cases that survive executive scrutiny
Excellent collaborator with a proven ability to work across Customer Success, Services, Marketing, Partnerships and Sales to drive customer outcomes and commercial impact
Exceptional communicator, a confident presenter, persuasive writer and trusted relationship builder with strong verbal, written and numerical fluency
Strong organisational discipline, comfortable holding several complex commercial cycles in motion at once
Self starter with a high level of accountability, drive and commercial judgement

Skills

SaaS sales
Account management
Revenue growth
Retention
Strategic value
Enterprise customers
Complex enterprise relationships
Renewals
Upsell
Expansion
Multi product
Multi brand
Multi region portfolios
Negotiating multi year enterprise agreements
Procurement
Legal
Finance
Commercial restructures
Consumption based models
C suite influence
Value based selling
Enterprise account growth
Martech
Adtech
CX space
CRM
Marketing automation
Customer analytics
Email marketing
Content marketing
Commercial fluency
Financial fluency
ROI
Value cases
Collaboration
Customer Success
Services
Marketing
Partnerships
Sales
Customer outcomes
Commercial impact
Communication
Presentation
Writing
Relationship building
Verbal fluency
Written fluency
Numerical fluency
Organisational discipline
Commercial cycles
Self starter
Accountability
Drive
Commercial judgement

Location

Work Type

Hybrid
Full-time

Experience Level

Senior
8+ years
5 years

Salary/Compensations

Competitive compensation that may include equity

Benefits

Comprehensive benefits plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Retirement and Employee Stock Purchase Plans
Flexible paid time off

About the Company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.
Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

Equal Opportunity

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices.
We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria.
If this sounds familiar, we encourage you to apply, as we’d love to meet you.