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About the Role

The Braze ANZ Account Management team drives commercial growth and retention across our existing customer base. In this role, you will own a portfolio of established mid-market customers, operating as a commercial partner to help them mature their use of Braze and convert that maturity into growth. Success comes from breadth and rhythm, knowing your book well enough to spot where value is stalling and where the next opportunity sits.

Responsibilities

Own a portfolio of mid-market customers across ANZ, with full accountability for renewal, upsell, and cross-sell.
Prioritize ruthlessly across the book, directing time and executive attention to the accounts where growth or risk is most material.
Generate your own expansion pipeline through usage analysis, whitespace mapping, and maturity assessment.
Build durable relationships with marketing, CRM, and digital leadership, and multi-thread beyond a single champion.
Partner with Customer Success to run account plans and business reviews that connect Braze performance to customer outcomes.
Develop tailored commercial proposals and lead renewal and expansion negotiations to close.
Identify retention risk early using adoption signals, account health, and stakeholder change.
Achieve and exceed quarterly expansion and retention targets.
Maintain accurate forecasts with a clear view of deal progression, risk, and timing.
Build repeatable plays that hold across a larger book rather than one-off approaches.
Lead customer meetings virtually and in person, with regular domestic and occasional international travel.

Requirements

5+ years of progressive experience in SaaS sales, account management, or similar, with demonstrated success driving revenue growth and retention.
Minimum 3 years owning SaaS customer relationships end-to-end, including accountability for renewals, upsell, and expansion.
Experience managing portfolios with annual contract values from 150K to 500K.
Proven track record of consistently exceeding commercial targets in fast-paced, high-growth environments.
Demonstrated ability to build relationships and sell value to senior marketing, CRM, and digital stakeholders.
Experience in the Martech, Adtech, or broader CX space is highly regarded, including CRM, marketing automation, customer analytics, email, or content marketing.
Excellent collaborator with a proven ability to work across Customer Success, Services, Marketing, Partnerships, and Sales.
Exceptional communicator, a confident presenter, persuasive writer, and trusted relationship builder with strong verbal, written, and numerical fluency.
Strong organizational and time management skills, comfortable managing competing priorities across a broad portfolio.
Self-starter with a high level of accountability, drive, and commercial acumen.

Location

Work Type

Hybrid
Full-time

Experience Level

5+ years of progressive experience in SaaS sales, account management, or similar
Minimum 3 years owning SaaS customer relationships end-to-end

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About the Company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

Equal Opportunity

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.