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About the Role
NG Bailey is seeking an experienced Helpdesk Administrator to provide administrative support to the operational team, ensuring effective and compliant service delivery at Wembley Stadium.
Responsibilities
- Assist the Contract Supervisors and Contract Manager with the management of the Account / Contract.
- Coordinate the NGB Engineers through the effective use of the CAFM System for efficient planning and scheduling.
- Monitor contract performance and overall trends in service delivery using the CAFM System to optimize service delivery and identify future compliance activities.
- Track and monitor SLA’s of reactive and PPM tasks.
- Coordinate the record keeping process to ensure the upkeep and updating of the document control center.
- Assist with the production and up-keep of all contractual documentation.
Requirements
- Experienced Administrator working to a high standard.
- Ideally come from a customer service background.
- Ability to problem solve and prioritize requests.
- Ability to thrive under pressure.
- Utmost regard for customer service.
- Experience and knowledge of CAFM systems (Desirable, training will be provided).
- Ability to prioritize and multi-task to a high level, while adhering to strict deadlines.
- Ability to liaise with Engineers and Sub Contractors and ensure standards of works are maintained.
- Analytical and methodical problem-solving skills.
- IT literate in all Microsoft packages, especially Word and Excel.
Skills
- CAFM Systems
- Microsoft Word
- Microsoft Excel
- Customer Service
- Problem Solving
- Prioritization
- Multi-tasking
- Communication
Location
- Wembley Stadium
Work Type
- Full Time
- Permanent
- Shift work (07:00 - 16:00 and 09:00 - 18:00 rotation)
Experience Level
- Experienced Administrator
Education Level
- Qualifications in Mathematics and English Language
Salary/Compensations
- Competitive Salary
- Overtime
Benefits
- 25 Days Holidays plus Public Holidays
- Pension with a leading provider and employer contribution
- Sick Pay
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Free 24/7 365 Employee Assistance Program (including counselling sessions and legal advice)
- Flexible benefits (Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes)
- Personal development programme
About the Company
- One of the leading independent engineering and services businesses in the UK.
- Founded in 1921 with a turnover of £500m and 3000 employees.
- History of developing great people through investment in training.
- Works across various sectors within the building and infrastructure industry.
- Innovative, responsible, and forward-thinking approach.
- Works on ground-breaking projects using the latest tools and technologies.
- Values progression with clearly defined development paths, supported by regular reviews, training, and ongoing support.
Equal Opportunity
- As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect.
- If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.