Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role involves managing and mentoring a team of Solution Engineers, providing pre-sales technical support, and guiding sales teams on solutions and operational support. The position focuses on directing technical resources to increase revenue and managing the development of Sales Engineers through various programs.

Responsibilities

• Managing/coaching/mentoring a group of Solution Engineers (SE’s).
• Guiding a multi-state team to provide engineering and technical pre-sales support & continuation training to the Black Box Commercial Services sales teams.
• Providing direction to the sales teams for solutions, as well as, the delivery and operational support for our business.
• Directing and leading technical resources with a focus on increasing pull thru revenue on each opportunity.
• Managing Sales Engineering (SE) development through cross-training, hiring, retention, and skills development programs.
• Interact with product managers or vendors as necessary to support product improvements (ie compatibility), innovations, and emerging technologies.
• Responsible for frequently presenting sales and engineering proposals to our high impact opportunities within the market segment.
• Assist Resource Management with Managing the SE workload with a focus on accuracy and timeliness of responding to customer and internal requests.
• Partner with sales management to help increase sales forecast accuracy, prioritize engagements based on needs of the customer and the business unit.
• Ensure effective SE involvement within each sales team.
• Remove internal roadblocks for SE’s to maximize the percentage of the day spent supporting new opportunity development.
• Assist senior management on continuous improvement of people, processes, and tools required to support the needs of the organization opportunity development.

Requirements

• Good communication skills, both verbal and written, with the ability to communicate technical concepts in a non-technical manner to all levels of client organizations.
• Able to establish credibility and trust with customers.
• Strong Team building skills
• Ability to manage ambiguity and complexity well, easily rank priorities and solve issues and problems in a fast-paced environment.
• Strong understanding of business technology landscapes and well versed on the entire portfolio of Black Box Commercial Services solutions.
• Must be able to work cohesively with other Black Box departments.
• Ability to successfully support/interact with multiple sales teams in a highly transactional environment.
• Strong problem-solving skills: must be capable of accurately assessing needs, maintaining a calm business demeanor & taking decisive steps to resolve issues.
• Goal-focused, dynamic individual who is confident, detailed, and tenacious.
• Analytical, detail-oriented and possess the ability to rapidly transition from the big picture to the minutiae.

Skills

• Communication skills
• Team building skills
• Managing ambiguity and complexity
• Problem-solving skills
• Analytical skills

Experience Level

• 3 - 5 Years

Education Level

• Associate's Degree
• Engineering or other technical area

About the Company

• Black Box is a leading technology solutions provider.
• Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders.
• By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure.
• Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing.
• Black Box is a wholly-owned subsidiary of AGC Networks.

Equal Opportunity

• Black Box is an equal opportunity employer.
• Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.