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About the Role

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

Responsibilities

Manage service delivery.
Raise work orders, assign and schedule technicians, and liaise with customers.
Ensure completed works are closed off and invoiced in a timely manner.
Ensure all maintenance is completed within budget and all associated paperwork is collated and provided to stakeholders.
Manage works in progress, providing updates to customers and team.
Provide exceptional customer service to both external and internal customers.
Manage customer issue escalations and ensure action and close out.
Raise and issue purchase orders for parts ordering.
Provide support to internal stakeholders including Service Team Managers, Branch Managers, Technicians, and Service Delivery Team Leader.
Onboard technicians and apprentices.
Support Accounts Payable and Receivable teams with invoice queries.

Requirements

Experience in a high volume, KPI/Target driven, fast-paced customer service or administrative role.
Excellent communicator across all forms of communication.
Excellent customer service skills.
High level of experience in MS Office software including Outlook, Word, and Excel.
Ability to work as part of a high-performing team and independently.
Proactive problem-solving skills, including identifying and resolving issues and business improvement ideas.

Skills

MS Office (Outlook, Word, Excel)
SMX (preferred)
Salesforce (preferred)
SAP (preferred)

About the Company

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries.
Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.
Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat.

Equal Opportunity

Our dedication to diversity and inclusion starts with our values.
We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success.
Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.
Our D&I mission elevates each employee’s responsibility to contribute to our culture.
It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions.
You have the power. You have the voice. You have the culture in your hands.