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About the Role

The Head of Solar and EV Installation is responsible for the end-to-end performance of So Energy’s Solar and Storage and EV Charger installation business lines. This role leads a team of specialists, overseeing installation value proposition, sales, delivery, aftercare, and commercial P&L performance.

Responsibilities

• Oversee Solar and Storage and EV Charger installation propositions, maintaining a compelling range of hardware, installation, aftercare, and finance options.
• Collaborate with Propositions, Trading, and Technology to build compelling smart tariffs supporting install cross-sell and CLTV.
• Ensure Solar and EV installation products deliver value to customers and a profitable contribution for So Energy.
• Support the wider So Energy brand proposition, building compelling proof points aligned to the commercial strategy.
• Own the P&L for Solar & Storage, EV charger installation, and referral revenue, with end-to-end accountability for profitability.
• Lead forecasting and target setting for the installation business, working with SLT and finance to agree plans and budgets.
• Drive improvements in unit economics, bringing commercial discipline to growth vs cost trade-offs.
• Support managers to deliver against sales and delivery targets, prioritizing efforts and initiatives based on commercial impact.
• Oversee the end-to-end journey for Solar and EV charger installation, from lead-gen and sales to delivery and aftercare.
• Use data and insight to identify performance gaps and drive continuous improvement across the funnel.
• Work with Sales, Marketing, and Technology to develop lead-gen capabilities and effective conversion from lead to sale.
• Ensure high-quality delivery, providing a great CX reflected by customer satisfaction and low failure and complaint rates.
• Identify and deliver commercial opportunities from industry schemes (e.g., WHD), ensuring commercial value.
• Maintain accountability for installation risk, compliance, and industry accreditation (e.g., MCS, Solar Consumer Code).
• Cultivate partnerships with hardware providers, OEMs, installers, and sector experts to support delivery of So Energy’s goals.
• Leverage partnerships to enhance commercial capabilities, reduce operating costs, and support innovation and growth.
• Negotiate commercially beneficial terms with suppliers to maximize value and minimize risk to So Energy.
• Lead a high-performing team with a culture of ownership, accountability, innovation, and collaboration.
• Set clear goals and expectations and coach managers to deliver outcomes, anticipate issues, and solve problems.
• Take ownership of relevant governance and reporting to manage risks and ensure transparency on performance.

Requirements

• Knowledge and experience in Solar and Storage and EV charger installation businesses.
• Relevant experience in lead gen, sales, operational delivery, and commercial performance.
• Experience managing people, building supplier relationships, and stakeholder management.
• Commercial awareness and analytical ability, with an eye for which levers to pull to deliver against targets.
• Awareness of regulatory and compliance requirements related to Solar and EV charger installation.

Location

• Chiswick, London

Work Type

• Hybrid Working

Benefits

• Up to 10% Performance Bonus
• Annual Salary Reviews
• Real Living Wage Employer
• Your Birthday Off
• Three So Giving Days
• Enhanced Family Leave
• Employee Assistance Programme (EAP)
• Wellbeing Resources via Perkbox
• Physical Wellbeing – Free eye tests and annual flu vaccinations
• Menopause Policy
• Affinity Groups
• Monthly Social Events
• Charitable Fundraising
• Dedicated Learning & Development Team
• Learning Platform
• Educational Sponsorships

About the Company

• So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). We’re on the road to a net-zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.
• We’re driven to do our best for our customers, for each other, and for our planet. That’s why we’ve built a workplace culture that’s supportive, empowering, inclusive, and full of opportunities to grow and make an impact.
• At So Energy, we take pride in our values-driven culture. We live and breathe by our six core values that guide everything we do: Clear, Honest, Ambitious, Inquisitive, Caring, Sustainable.

Equal Opportunity

• As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all.
• At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging.
• We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation.
• It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.
• Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.