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About the Role
Ethos Intelligence is seeking a General Manager & Head of Growth to own the company's next stage of commercial growth and operating execution. This leader will report to and work closely with the founders, owning the commercial and operating plan, including go-to-market execution, customer acquisition, implementation, customer success, marketing, growth strategy, and company operating cadence. This role is ideal for a SaaS operator who knows how to turn an emerging product and strong market thesis into a repeatable growth engine.
Responsibilities
- Own the company operating cadence across commercial and customer-facing functions
- Run weekly, monthly, and quarterly business reviews around growth, customer health, implementation progress, and launch readiness
- Ensure clear priorities, accountability, and execution discipline across teams
- Coordinate with product and engineering leadership to align commercial needs with development priorities
- Help the company mature from founder-led execution into a durable operating system
- Own the growth plan across acquisition, activation, adoption, retention, and expansion
- Build and refine the go-to-market strategy across target customer segments
- Establish pricing, packaging, pipeline discipline, and growth KPIs
- Develop repeatable customer acquisition and expansion motions across direct, partner, and self-serve channels as appropriate
- Stand up and manage the sales operating system, including pipeline management, forecasting, CRM discipline, and sales process
- Recruit, lead, and develop early sales talent and external commercial resources
- Improve conversion from interest to implementation through better qualification, messaging, and follow-through
- Help define market sequencing, ideal customer profiles, and new channels that accelerate adoption
- Build scalable onboarding, implementation, and activation systems
- Ensure customers are successfully deployed and supported
- Create a customer success function that drives adoption, satisfaction, retention, and expansion
- Translate customer complaints, questions, and usage patterns into operational and product improvements
- Establish support workflows, escalation pathways, and service expectations
- Lead the commercialization side of marketing in close coordination with internal and external partners
- Ensure brand, PR, content, campaigns, and demand generation are aligned to growth goals
- Help sharpen product positioning, category messaging, and customer-facing narratives
- Build a demand-generation engine that supports customer acquisition, usage, and expansion
Requirements
- Significant leadership experience in SaaS growth, go-to-market, commercialization, or general management roles
- Track record of building or scaling a repeatable growth engine in an early-stage or growth-stage company
- Experience leading across sales, customer success, implementation, and marketing
- Strong understanding of commercialization in complex customer environments
- Demonstrated ability to hire, manage, and align cross-functional teams
- Comfort working closely with founders and operating with high accountability in a fast-moving environment
- Willingness to travel regularly — early on primarily to RDI/CSUSA corporate offices and school sites for training and onboarding, transitioning to travel for new account generation, client visits, and conferences as the role matures
Skills
- SaaS growth
- Go-to-market strategy
- Commercialization
- General management
- Sales operating system management
- Pipeline management
- Forecasting
- CRM discipline
- Sales process
- Customer acquisition
- Customer success
- Implementation
- Marketing
- Demand generation
- Product positioning
- Category messaging
- Customer-facing narratives
- Edtech
- K-12
- School-facing software
- Adoption-led growth
- Product-led growth
- Enterprise selling
Location
- Remote
- Onsite
Work Type
- Full-time
Experience Level
- Senior
- Leadership
Salary/Compensations
- Competitive base salary
- Performance-based incentives
- Potential for long-term upside aligned to value creation
- Potential equity participation
About the Company
- Ethos Intelligence is building a new category of safe, ethical AI for schools and education organizations.
- The platform helps educators and students use AI productively while preserving trust, safety, and alignment with school needs.
- Ethos is live in early school and education-organization deployments.
- The company is now moving from founder-led product development and pilot relationships toward repeatable customer acquisition, implementation, adoption, and growth.