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About the Role

This role serves as RiverStone's primary relationship manager for French claims portfolios, focusing on construction and decennial liability insurance. It involves managing claims effectively, ensuring compliance, and providing strategic support for acquisitions and transitions. The ideal candidate is a technically strong claims professional with excellent relationship management, commercial, and analytical skills.

Responsibilities

Act as the primary relationship contact for claims business originating from France, with a particular focus on French decennial liability, construction, property and liability claims.
Lead regular portfolio review meetings with Third Party Administrators (TPAs) and cedants, monitoring performance against agreed service standards and claims handling expectations.
Promote RiverStone's values, claims handling best practices and best estimate reserving principles.
Act as the first point of referral for applicable claims notifications and support the allocation of technical claims within the wider Claims team.
Review, analyse and reconcile third party claims data and support its accurate ingestion into internal systems.
Produce and analyse management information, portfolio reports and performance metrics, identifying key trends, risks and opportunities for improvement.
Work closely with Group Claims and Delegated Authority teams to deliver a robust programme of audits in line with regulatory, contractual and Lloyd's requirements.
Facilitate and participate in onsite and remote audits, ensuring clear outcomes, effective action plans and the promotion of best practice across delegated and outsourced arrangements.
Monitor and track audit findings, ensuring actions are completed and emerging issues or trends are escalated appropriately.
Partner with Compliance teams to ensure outsourcing governance requirements are appropriately documented, monitored and maintained.
Produce high quality oversight reports and communicate findings to management and key stakeholders.
Collaborate with Operations, Claims, Actuarial and Reinsurance teams to support portfolio performance, operational efficiency and actuarial review activities.
Support the identification and recovery of reinsurance where applicable.
Provide technical claims expertise and support in relation to acquisitions, due diligence exercises and portfolio transition activities.
Attend meetings relating to new business opportunities and contribute specialist claims input where required.
Promote a culture of Treating Customers Fairly (TCF), effective conduct risk management and regulatory compliance.
Maintain awareness of Data Protection legislation, including UK GDPR and relevant data protection requirements.
Undertake regular travel within France, primarily Paris, to support oversight activities, audits and stakeholder engagement.

Requirements

Experience within the French insurance claims market.
Fluent French language skills, with the ability to communicate confidently and professionally in a business environment, both verbally and in writing.
Prior exposure to French construction and/or decennial liability claims.
Experience working with third party administrators, delegated authority arrangements, or outsourced claims operations.
Experience conducting claims audits, oversight reviews, or performance assessments.
Proven ability to manage external stakeholder relationships and influence outcomes.
Experience reviewing complex claims and portfolio data and presenting recommendations.
Must be willing to undertake regular travel to Paris and other locations within France to attend stakeholder meetings, audits and oversight activities.

Skills

French insurance claims market expertise
French construction and/or decennial liability claims experience
Third party administrator, delegated authority arrangements, or outsourced claims operations experience
Claims audits, oversight reviews, or performance assessments experience
External stakeholder relationship management and influence
Reviewing complex claims and portfolio data
Presenting recommendations
Fluent French language skills

Location

France
Paris

Work Type

Full-time
Hybrid
Onsite (travel required)

Experience Level

Experienced professional

Benefits

Private Medical and Dental cover
Health and Wellness programs (Employee Assistance Programme, Headspace subscription, Mental Health First aiders, funded counselling sessions, annual health check-up, eye test voucher)
Wellbeing Allowance
25 days’ holiday per year plus bank holidays
Office closure on Christmas Eve
Holiday entitlement increases with length of service
Bonus scheme
Non-contributory defined contribution pension scheme
Life Assurance (10 x salary)
Permanent Health Insurance Scheme
Enhanced Maternity, Paternity and Shared Parental Leave policy
Training and development funding for professional qualifications
Volunteering and charity support (triple matching donations, two paid volunteering days)
Cycle To Work Scheme
Interest Free Travel Loan
Travel Insurance (business and personal)
Sports and Social committee

About the Company

We believe in taking care of our team and helping our employees thrive both professionally and personally.

Equal Opportunity

We encourage applications from everyone regardless of disability.