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About the Role

Index Exchange is seeking a Partnership Manager to join our DSP Partnerships team. This role owns a defined portfolio of DSP relationships, serving as the commercial and technical bridge between Index supply and DSP demand activation, while working cross-functionally across a variety of internal teams. The Partnership Manager ensures Index exceeds partner expectations by providing excellent service. This role requires independence, responsibility, enthusiasm, proactivity, and self-motivation. You will leverage your knowledge of Index's offerings to position complex media trading solutions as simple and accessible. As a partner advocate, you will track, resolve, and escalate issues, communicating updates and managing expectations internally and externally. This role offers an opportunity to make an immediate impact within a growing team and company.

Responsibilities

Own and grow a defined portfolio of DSP partnerships, managing each account throughout the entire lifecycle, including onboarding, optimizations, and account planning.
Understand how each DSP scores and bids on Index inventory, identify where Index is not being read correctly by a partner's algorithm, and drive resolution jointly with Technical Ops.
Know how each DSP structures its market (open auction, curated deals, always-on deals, or programmatic guaranteed) and close the gaps between how they buy and how Index supply is packaged.
Drive outcomes across your book of business by monitoring and analyzing key performance trends, identifying and unlocking new opportunities based on these insights.
Build a joint growth agenda for each partner and run QBRs that produce decisions, commitments, and roadmap intelligence.
Perform operational tasks such as daily performance monitoring, custom report creation, and troubleshooting.
Collaborate with your manager to drive Index adoption and upsells by deeply understanding partner needs and product knowledge.
Serve as the day-to-day contact for your accounts.
Gather DSP roadmap intelligence, including format changes, ID strategy, and AI/bidding developments, and route it into Index's product planning cycle.
Utilize Salesforce, Trello, and other internal systems to ensure accurate and up-to-date account information.
Track, resolve, and/or escalate partner issues while effectively communicating updates and managing expectations internally and externally.

Requirements

Deep understanding of the advertising technology ecosystem.
Act as a dependable resource, addressing questions, issues, and requests.
Work cross-functionally with other Index Exchange Services and Product teams to execute operational strategies and document new processes.
Exhibit creativity and flexibility to service relationships effectively.
Adapt to changing circumstances in a timely manner.

Skills

Proficiency in systems such as Excel, PowerPoint, Looker, Trello, Confluence, and SalesForce.
Excellent written and verbal communication skills with attention to detail and polish.
Strong work ethic and creative mindset.
Goal-oriented approach to your book of business, constantly prioritizing within your accounts to add value.
Proficiency in data-driven decision-making and a focus on process refinement and efficiency.
Expertise in Excel and PowerPoint.
Ability to quickly learn new platforms such as SalesForce, Looker, Trello, and Confluence.

Location

Toronto
New York
Montreal
Kitchener
London
San Francisco
Global cities

Work Type

Remote
Hybrid

Experience Level

3+ years of experience in an account management capacity, preferably within the advertising technology sector.

Education Level

Bachelor's Degree from an accredited university, preferably in business, marketing, communications, or a technology-related field.

Salary/Compensations

USD $85,000-$110,000

Benefits

Comprehensive health, dental, and vision plans for you and your dependents
Paid time off, health days, and personal obligation days plus flexible work schedules
Competitive retirement matching plans
Equity packages
Generous parental leave available to birthing, non-birthing, and adoptive parents
Annual well-being allowance plus fitness discounts and group wellness activities
Employee assistance program
Mental health first aid program
One day of volunteer time off per year and a donation-matching program
Monthly town halls and regular community-led team events
Multiple resources and programming to support continuous learning

About the Company

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen.
We connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.
We are a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution.
We are committed to upholding the integrity of the programmatic ecosystem at large through radically transparent business practices and dedication to total market efficiency.
Index is an exciting and fast-paced place to work, built on core values of trust and transparency.
We pride ourselves on our independence and openness in technology and teams.
Our diverse and inclusive culture celebrates unique differences to drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace.
We are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

Equal Opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them.
We are committed to equal employment opportunities.
We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.
Diversity is the human experience.
For those who show grit, passion, and humility—Index will welcome you.
Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you.
Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.