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About the Role

We are seeking a dedicated Technical Support Officer to support our continually expanding business. This role will be based in the Sydney CBD, and will contribute their skills and expertise to our collaborative and supportive team. Reporting into the Service Delivery Manager, this role will be responsible for providing exceptional customer service to all levels of the NSW business in an efficient, personal, and professional manner.

Responsibilities

Identifying and proactively resolving IT issues, primarily for the Sydney offices.
Providing first and second level hardware and software support.
Adhering to all processes and documenting procedures accordingly.
Making recommendations on upgrades and replacements when necessary.
Proactively building the IT brand via local delivery of customer facing technology initiatives.
Participate in projects as required.

Requirements

At least 3 years of experience in a similar position at Level 2-3 helpdesk.

Skills

Windows 11
MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint, MS Teams.
Citrix.
Azure.
Audio and Visual (conferencing).
SCCM.
Intune.
ServiceNow.

Location

Sydney CBD

Work Type

Permanent Full Time

Experience Level

Level 2-3 helpdesk

About the Company

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.
We foster an environment in which everyone at Colliers feels respected and comfortable bringing their authentic selves to do their best work. It’s our people who set us apart and we actively recruit people who represent the diversity of the communities in which we operate. We take great pride in doing what’s right and operating in ways that benefit the business, our people, our clients, our communities, and the environment.
Experts join experts, and we welcome you to join us as we lead the industry into the future.

Equal Opportunity

We foster an environment in which everyone at Colliers feels respected and comfortable bringing their authentic selves to do their best work. It’s our people who set us apart and we actively recruit people who represent the diversity of the communities in which we operate. We take great pride in doing what’s right and operating in ways that benefit the business, our people, our clients, our communities, and the environment.