Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Lead, guide, and support a team of ER Specialists and ER Advisors, fostering a collaborative and high-performing work environment. This role involves allocating cases, conducting reviews, and monitoring progress for timely resolution.

Responsibilities

• Lead a team of ER Specialists and ER Advisors to deliver trusted and efficient advice and support.
• Oversee advice provided by ER Specialists and ER Advisors, ensuring alignment with IAG policies, procedures, and legislative requirements.
• Build capability and competence across IAG leaders through various initiatives and guidance.
• Provide ER advice to P&C, IAG leaders, and their teams on complex or escalated matters.
• Build and maintain strong stakeholder relationships, acting as the ER Lead for at least two divisions.
• Monitor ER Specialist and ER Advisor caseloads and capacity, managing work allocation.
• Drive exceptional experiences through excellent customer service and adherence to SLAs.
• Review ER Specialist and ER Advisor case reporting and promote accurate data.
• Understand case management trends and identify and deliver proactive initiatives.
• Contribute to risk management by reviewing and escalating employee relations matters.
• Oversee the effective use of document management and HRIS systems.
• Contribute to improvements in systems, processes, reporting, and insights.
• Support the Employee Relations leadership team with ER Advisory projects and strategic initiatives.

Requirements

• At least 5-8 years’ experience in an employee relations or employment law role.
• Strong technical expertise in employee relations including case management, workplace investigations, and representation at Fair Work Commission conciliations.
• People leadership skills (or capability) including experience guiding and supporting team members.
• Strong stakeholder management and relationship skills.
• Experience contributing to or leading projects, process improvements, or strategic initiatives in an employee relations, HR, or employment law environment.

Skills

• Employee Relations
• Employment Law
• Case Management
• Workplace Investigations
• Fair Work Commission Conciliations
• People Leadership
• Stakeholder Management
• Relationship Management
• Project Management
• Process Improvement
• Strategic Initiatives

Location

• Gadigal Country (Sydney)

Work Type

• Max-term
• Full-time

Experience Level

• 5-8 years

Education Level

• Relevant tertiary qualifications such as human resources, employee relations or employment law.

Benefits

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave.
• Work from home and flexibility options with myFlex.
• Up to 50% off personal insurance.
• Partner discounts on private health insurance, tech & appliances.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the IAG Academy, study assistance and secondment opportunities.

About the Company

• IAG is the largest general insurance group in Australia and New Zealand.
• Our family of brands helps everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
• As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.
• We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
• We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.