Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Director, Residential Openings is responsible for providing operational expertise and support for all new Residential openings globally, focusing on pre-opening activities. This role ensures proper support for pre-opening teams to guarantee efficient and effective setup of residential operations and delivery of high-touch service to meet resident expectations from day one. The position supports newly opening standalone and mixed-use properties by providing project knowledge, set up assistance, tools, materials, and guidance on operational matters.

Responsibilities

Develop tools for Residential Regional teams to support operational elements during the design and build phase.
Support Residential regional teams with operational expertise on ad hoc needs, including floor plan review, operating plans, labor plan review, OS&E review, and employee fashion best practices.
Review and develop new materials and supporting documentation for stakeholders to understand pre-opening activities.
Organize and prepare onboarding material for Residential regional teams for project knowledge handover.
Review roles and responsibilities during pre-opening for all stakeholders to document for alignment and efficiencies.
Review current pre-opening project plans and Hotel critical path templates to ensure residential opening considerations are included.
Review current pre-opening tools to develop and/or adjust them for Residential regional teams and local pre-opening teams.
Review and refine training requirements, establishing trainer requirements and assisting with sourcing.
Monitor opening status to assess operational risk factors and assist Residential regional teams and the Residential Leader with next steps.
Harvest and document best practices from prior openings to improve efficiency and reduce challenges.
Develop and manage content for the pre-opening section on the Residential Operations SharePoint site.
Provide hands-on guidance to local teams during pre-opening for operational setup, including service, homeowner communication, resident recognition, safety plans, maintenance programs, and systems setup.
Liaise with Residential regional teams to ensure minimal delays in opening timelines.
Execute pre-opening readiness assessments to document outstanding matters.
Support Residential regional teams with post-open assessments to ensure stable daily operations and identify areas for attention.
Work with Regional and/or local teams to resolve remaining post-opening issues.
Assist with developing solutions for post-open matters regarding products, service, and quality.
Liaise regularly with the on-site team to obtain status updates and pending issues.
Assist senior Residential Operations leadership with ad hoc projects.

Requirements

Bachelor’s degree in hospitality, business, real estate, or property management preferred; MBA or Post Graduate Degree beneficial.
15 years of experience in Operations within Residential and/or Hotel (on property and corporate ideal).
3-5 years of experience opening hotels and/or residential properties.
Intermediate/advanced level of understanding of Residential Operations and Hotel Operations.
Good understanding of property management, business/financial management, and operations.
Solid understanding of property technology systems.
Advanced user of Excel, Word, PPT, SharePoint, etc.

Skills

Adaptability and effectiveness in various situations.
Effectiveness in rapidly changing or ambiguous situations.
Open-mindedness and receptiveness to new ideas.
Ability to manage self with minimal supervision.
Solid understanding of the opening process for hotels and residential properties.
Ability to translate complex information into easily understandable communication.
Excellent focus on detail and accuracy.
Advanced management skills for full execution/implementation.
Ability to summarize, analyze, and organize information for meaningful insights.
Clear, comfortable, and confident communication to all stakeholder levels.
Ability to work in a fast-paced environment and manage multiple work streams under minimal supervision.
Strong problem-solving, decision-making, conflict resolution, and strategic thinking skills.

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

15 years of experience in Operations
3-5 years of experience opening hotels and/or residential properties

Education Level

Bachelor’s degree
MBA or Post Graduate Degree beneficial

Salary/Compensations

CAD $145,000 – $165,000

Benefits

Additional rewards as part of the total compensation package

About the Company

Four Seasons is a global, luxury hotel management company managing over 130 hotels and resorts and 50 private residences in 47 countries.
Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging.

Equal Opportunity

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.