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About the Role
This role supports end-to-end strategic projects within Residential Aged Care, focusing on transformation, technology, innovation, and dementia care. It translates insights into practical actions, supports collaborative design, and improves outcomes for residents, families, and frontline teams. The role champions change and continuous improvement to enhance HammondCare's influence and reputation.
Responsibilities
- Coordinates and supports the planning, execution, and closure of strategic projects, ensuring timelines, stakeholder engagement, and project outcomes are achieved.
- Designs and trails new models, workflows, and technologies, collaborating with internal and external partners to test and refine innovative solutions.
- Champions a culture of continuous improvement and innovation, guiding the adoption of change initiatives.
- Translates requirements into future-state workflows and redesigned processes for efficient and sustainable ways of working.
Requirements
- Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action.
- Experience in coordinating or supporting projects in health, aged care, hospitality, or service environments.
- Proven experience in an administrative, customer service, or compliance role, preferably within health, aged care, or community services.
- Effective verbal and written communication skills, with the ability to engage confidently with internal and external stakeholders.
- High attention to detail and accuracy in data entry, record-keeping, and document management.
- Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
- Familiarity with or the ability to learn aged care compliance requirements, including privacy, documentation, and regulatory standards.
- Demonstrated ability to show initiative, problem-solving, and analytical thinking in a fast-paced environment.
- Ability to work both independently and collaboratively as part of a team.
- Empathy, patience, and a service-focused mindset.
- Consent to a criminal record check, reference checks, and willingness to obtain a NDIS Workers Clearance check if necessary.
Skills
- Project Management
- Stakeholder Engagement
- Innovation
- Process Design
- Workflow Design
- Change Management
- Communication
- Organisational Skills
- Time Management
- Problem-Solving
- Analytical Thinking
- Teamwork
- Customer Service
Location
- Various HammondCare Residential sites
Work Type
- Full-Time
- Flexible work from home and on site options
Experience Level
- Experienced
Salary/Compensations
- Market leading remuneration
- Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits.
Benefits
- Additional training & career development opportunities
- Purchased additional annual leave
- Reward and Recognition Program
- Fitness Passport: Full facility access can include gyms, group classes and pools for yourself and your family.
- Free independent, confidential counselling services, and wellbeing resources available through our Employee Assistance Program (EAP).
- Exclusive discounts at MyCar; Servicing, Brakes, Repairs, and Tyre Care Plans
- Exclusive commercial discounts for JB HI-FI, The Good Guys, Optus, Dell and Samsung
About the Company
- HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion.
- We strive on creating an equal employment environment where everyone from any background can be themselves.
Equal Opportunity
- HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion.
- We strive on creating an equal employment environment where everyone from any background can be themselves.