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About the Role
The IT Operations team keeps Anthropic running by ensuring employees can do their best work without friction. This IT Support Engineer role focuses on supporting a primarily macOS environment, onboarding at scale, automating processes, and improving the employee experience. The role offers opportunities to collaborate with IT Engineering and Security, with potential for growth into infrastructure work.
Responsibilities
- Triage and resolve issues across hardware, software, networking, and accounts via ticketing system, Slack, and in-person.
- Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian).
- Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement.
- Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs).
- Handle escalations requiring cross-team coordination.
- Participate in an on-call rotation for urgent issues outside business hours.
- Provide hands-on support for user technology, AV systems, conference rooms, and printers.
- Communicate clearly with users of all technical levels.
- Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles.
- Identify patterns in support requests, surface recurring issues, and identify opportunities for automation or systemic solves.
- Help streamline onboarding and other high-volume operations as the company scales.
- Contribute to automation efforts.
- Maintain and improve device management, identity, and access systems.
- Assist with scripting (Bash, Python) to automate repetitive tasks.
Requirements
- 7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment.
- Excellent communication skills and enjoyment in helping people solve problems.
- Strong troubleshooting skills; methodical, curious, and persistent.
- Demonstrated experience supporting macOS endpoints.
- Comfortable supporting ChromeOS, iOS, and Android.
- Significant experience with Google Workspace administration.
- Experience with Slack administration (workspace management, permissions, troubleshooting).
- Substantial experience supporting and administering additional SaaS tools.
- Understanding of identity and access fundamentals (SSO, MFA, directory services).
- Familiarity with MDM fundamentals and endpoint management concepts.
- Experience with basic scripting (Bash or Python) for automation.
- Ability to take ownership of problems and follow through to resolution.
- Ability to think beyond the immediate fix and identify root causes.
- Organized approach to managing competing priorities.
- Proactive in proposing solutions for inefficient processes.
- Desire to develop deeper technical skills and take on complex systems administration challenges.
- Familiarity with zero-trust security concepts and endpoint security tooling (preferred).
- Experience with networking basics (DNS, DHCP, VPNs, networking fundamentals) (preferred).
- Experience contributing to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns) (preferred).
- Experience using AI tools to improve personal or team productivity (preferred).
Skills
- macOS
- ChromeOS
- iOS
- Android
- Google Workspace administration
- Slack administration
- SaaS administration
- Identity and access management
- MDM
- Endpoint management
- Bash scripting
- Python scripting
- Troubleshooting
- Communication
- Documentation
- Networking basics
- Zero-trust security
- Endpoint security tooling
Location
- Tokyo, Japan
Work Type
- Hybrid (4 day/week in office expectation)
Experience Level
- 7+ years of hands-on IT support experience
Education Level
- Bachelor’s degree or an equivalent combination of education, training, and/or experience
- Field of study relevant to the role
Benefits
- Competitive compensation
- Generous vacation
- Parental leave
- Flexible working hours
- Optional equity donation matching
About the Company
- Anthropic's mission is to create reliable, interpretable, and steerable AI systems that are safe and beneficial for users and society.
- The team is a growing group of researchers, engineers, policy experts, and business leaders.
- Anthropic is a public benefit corporation headquartered in San Francisco.
- The company believes high-impact AI research is 'big science' and focuses on large-scale research efforts.
- Values impact and advancing long-term goals of steerable, trustworthy AI.
- Views AI research as an empirical science.
- Highly collaborative group with frequent research discussions.
- Values communication skills.
- Research directions include GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Equal Opportunity
- We encourage you to apply even if you do not believe you meet every single qualification.
- Not all strong candidates will meet every single qualification.
- We urge candidates not to exclude themselves prematurely.
- We think AI systems like the ones we're building have enormous social and ethical implications, making representation even more important.
- We strive to include a range of diverse perspectives on our team.