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About the Role

The Service Integration and Management (SIAM) Lead will govern and coordinate a key customer’s multi-vendor service environment, building strong relationships with the customer, suppliers, and Datacom teams. The role focuses on providing a clear end-to-end view of service performance, ensuring accountability, and simplifying the multi-provider model to improve user and business experience. The successful candidate must be an Australian Citizen and eligible for Australian Baseline security clearance.

Responsibilities

Govern and orchestrate the multi-vendor ecosystem as the customer’s impartial integrator.
Uphold the partnership framework and shared accountability model.
Onboard suppliers consistently into the SIAM model.
Chair governance forums and provide an aggregated view of service performance.
Build positive relationships with the customer, suppliers and Datacom account teams.
Coordinate cross-provider incidents, problems, changes and requests.
Follow up supplier Major Incident PIR and Problem actions.
Ensure common processes are applied impartially across all providers.
Lead the SIAM team and support customer and end-user satisfaction outcomes.
Manage service risks, dependencies, supplier issues and compliance activities.
Support operational readiness for new or changed SIAM supplier services.
Drive continuous improvement, transparent reporting and governance maturity.
Evolve in roles to meet changing customer, technology, and internal stakeholder requirements.

Requirements

5+ years of related experience in Service Management.
Strong Service Management knowledge.
Proven SIAM or multi-vendor integration experience.
Experience leading a service integration function in a multi-provider environment.
Demonstrated experience in leading people and teams.
Strong business acumen and ability to manage complex issues.
Impartial facilitation and dispute resolution skills.
Excellent customer, supplier and executive stakeholder management skills.
Strong negotiation, influencing, analytical and problem-solving skills.
Tertiary education in a relevant technical field.

Skills

SIAM
Multi-vendor integration
Service Management
Leadership
Business acumen
Facilitation
Dispute resolution
Stakeholder management
Negotiation
Influencing
Analytical skills
Problem-solving
Agile methodologies
Continuous improvement
Transparent reporting
Governance maturity

Location

Sydney

Work Type

Onsite
Remote
Hybrid

Experience Level

5+ years

Education Level

Tertiary education in a relevant technical field
Bachelor’s degree in Business, IT, Science, Engineering, Economics or a related discipline
SIAM Foundation or Professional certification
ITIL 4 certification

Benefits

Social events
Chill-out spaces
Remote working
Flexi-hours
Professional development courses

About the Company

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services.
We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.
It's our people that give Datacom its unique culture and energy.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges.

Equal Opportunity

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.