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About the Role
Supports the Friends of ACL team, goals, and development processes related to the Friends of ACL and Waitlist membership programs. This includes maintaining membership and gift records, facilitating external communications, and ongoing stewardship of donors. Supports the ticketing system and venue capacity for ACL tapings, including donor RSVPs, ticketing customer support, and interdepartmental allotment and distribution. Supports additional cultivation, stewardship, and activations around station events and priorities related to organizational revenue goals.
Responsibilities
- Assist in maintaining donor records across databases to ensure accuracy of gift records, membership records, list management for communications, and ticketing accounts.
- Support pledge payment reminder and acknowledgement processes for Friends of ACL, Waitlist, ACL and experiential related gifts.
- Maintain capacity of Friends of ACL program by coordinating membership renewal process and filling available spots from the Waitlist.
- Create and coordinate all electronic announcements and invitations related to ACL tapings, and support FOACL newsletter.
- Implement ACL taping event build, ticketing infrastructure, and oversee venue capacity to support a full studio audience.
- Facilitate member, donor, sponsor, and development RSVPs.
- Facilitate Board and Staff RSVPs and ticket distribution.
- Support interdepartmental allotments and needs.
- Support customer service efforts related to the ticketing system and RSVPs for members.
- Support Will Call functions on-site at ACL tapings and other development-related events.
- Coordinate with Austin PBS teams, LickonaVision team, and venue staff on taping days to ensure an excellent experience for taping attendees.
- Co-lead relationship with AXS Ticketing support.
- Support logistics, cultivation, stewardship, and fulfillment of donor and sponsor deliverables at ACL Tapings, and other development and station events.
- Perform other special projects and duties as assigned by the Development Director.
Requirements
- Bachelor's degree desirable.
- Experience with donor database(s) and eCRM(s) preferred.
- Experience with AXS FanAccount or other ticketing systems are a plus.
- 1-2 years of customer service experience preferred.
- Excellent customer service skills.
- Capable of juggling multiple projects simultaneously in a fast-paced environment to meet deadlines.
- Proficiency with Microsoft Office required.
- Proficiency with Google Suite required.
- Skills and confidence to efficiently and accurately work within a busy Development team.
- Be a contributing member of the Austin PBS Development team.
- Interact with members, donors, sponsors, underwriters, staff, Board, and general public.
- Ability to work under the pressure of deadlines and multitask.
- Willing to work events in person.
- Willing to work flexible hours for events, including nights and weekends.
- Ability to lift boxes weighing up to 20 pounds.
- Ability to stand for extended periods of time as required by events.
Skills
- Customer service
- Database management
- eCRM
- Ticketing systems
- Microsoft Office
- Google Suite
- Multitasking
- Event support
Location
- On-site events
Work Type
- Full-time
- Hybrid
Experience Level
- 1-2 years customer service experience preferred
Education Level
- Bachelor's degree desirable
About the Company
- Austin PBS