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About the Role

This role is an exciting opportunity to be part of an incredible team, supporting the store management team in motivating, inspiring, and developing a team of dedicated chocolate advisors. You will contribute to the operational excellence and financial performance of a store, embodying the Lindt brand and acting as a brand ambassador.

Responsibilities

• Maximise sales turnover and store profitability to grow and drive the business forward.
• Use business tools and personal judgment to drive and exceed store sales and profit targets.
• Track store KPIs and support the store management team to identify opportunities and risks.
• Align with line manager on action plans from store performance reviews.
• Collaborate with store management team on opportunities for key trading periods.
• Contribute to a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives.
• Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas.
• Comply with company Health and Safety policy and procedure.
• Escalate issues to the store management team when necessary.
• Become an expert brand ambassador in delivering the Lindt Service proposition.
• Embrace the Global Retail Mystery shop program, using the results to recognise strengths and share best practice.
• Maintain monthly visual merchandising plan to company standard.
• Stay informed of current trends and contribute to weekly Competitor Watch of the local market place.
• Understand and actively anticipate consumer needs and go the extra mile to delight customers.
• Take responsibility for developing your own skills and capability and support a learning culture.
• Collaborate with line manager in order to achieve your own agreed PDP objectives.
• Participate in monthly 1-2-1s with your Line Manager to guide your own performance.
• Work with line manager to resolve personal performance issues in a timely manner.
• Align with line manager on action plans from personal performance reviews.
• Maintain high standards in food safety and health safety in store.
• Ensure that all IC&D related documents/records are kept up to date.
• Be knowledgeable and confident about the products that are served.
• Produce and prepare all the products in line with brand standards.
• Ensure IC&D area is fully operational during store trading times.
• Provide training and coaching to colleagues to ensure all team members are confident in the IC&D station.

Requirements

• Proven experience within a retail organisation is preferable.
• Proven track record of delivering performance at a high level within a team.
• Numerate with good analytical and IT skills.
• A highly motivated self-starter, with a drive for results.
• Excellent interpersonal skills, able to build relationships internally and externally.
• An infectious can do attitude – ready to try new things and enthuse everyone you meet.

Skills

• Motivating
• Inspiring
• Developing
• Operational excellence
• Financial performance
• Brand ambassadorship
• Customer service
• Collaboration
• Teamwork
• Sales
• Profitability
• Business analysis
• Loss prevention
• Health and Safety
• Visual merchandising
• Market analysis
• Product knowledge
• Training
• Coaching

Location

• White City Store

Work Type

• 40 hours per week

Benefits

• Competitive salary
• Bonus
• Pension
• Life cover
• Chocolate allowance
• Chocolate give-aways
• Chocolate discount
• £100 a year personal development allowance
• Birthday day off

About the Company

• Lindt is a premium chocolate manufacturer established in 1845 operating in over 86 countries.
• Our Global purpose is to Enchant the World with Chocolate and our UK vision is Creating Moments to Make Everyone Feel Special.
• We have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions.
• We are a Top 20 Great Place to Work.
• We are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.
• We are one of the few bean-to-bar chocolate makers in the world, controlling every step of our chocolate production.

Equal Opportunity

• We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace.
• You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.
• At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.