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About the Role

Digital Turbine is seeking a Solutions Engineer focused on the Offerwall (OFW) product. This hybrid role involves analyzing advertiser fraud claims, overseeing an outsourced Customer Support team, and driving innovation in fraud review and support processes, including the potential use of AI tooling. The role offers growth opportunities into broader Solutions Engineering scope.

Responsibilities

• Review and investigate advertiser-submitted fraud claims on OFW campaigns using internal analytics tools.
• Determine claim outcomes based on data evidence and established fraud policies.
• Maintain and refine fraud detection heuristics and review criteria.
• Stay current on emerging fraud techniques and mobile ad fraud trends.
• Produce regular reporting on claim volumes, outcomes, and fraud trends.
• Escalate recurring fraud patterns and prevention recommendations to the OFW Product team.
• Monitor and review the performance of the outsourced CS team against SLAs and quality standards.
• Identify recurring ticket patterns and root causes to reduce ticket volume and resolution time.
• Explore and champion opportunities to modernize the support workflow, including AI-assisted triage and automation.
• Act as the internal point of contact for the outsourced CS vendor.
• Develop deep expertise in Offerwall operations.
• Partner with Product, Data, and Sales teams to surface insights from fraud and support data.
• Build familiarity with DT Exchange and DT Fairbid to support these products and grow into the standard Solutions Engineer role.
• Periodic travel.

Requirements

• Bachelor's degree in a quantitative, business, or technical field, or equivalent practical experience.
• At least 1 year of experience in analytics, fraud/risk, trust & safety, customer support operations, or sales/solutions engineering.
• Strong hands-on skills in SQL.
• Experience with Databricks or similar data platforms preferred.
• Genuine interest in how fraud operates and evolves.
• Solid business acumen and comfort making judgment calls with financial impact.
• Experience or strong interest in support operations, vendor/outsourced team management, and process improvement.
• Enthusiasm for applying AI tools to support workflows.
• Excellent communication skills, with the ability to explain data-driven decisions clearly.
• Comfortable working independently, prioritizing across work streams, and operating in a fast-paced environment.
• Prior experience in the AdTech or mobile app ecosystem is a plus.

Skills

• SQL
• Databricks
• Fraud analysis
• Customer support operations
• Vendor management
• Process improvement
• AI tools
• Communication

Location

• Local to posting location

Work Type

• Hybrid

Experience Level

• At least 1 year of experience

Education Level

• Bachelor's degree in a quantitative, business, or technical field or equivalent practical experience

About the Company

• Digital Turbine powers superior mobile consumer experiences and results for the world’s leading telcos, advertisers and publishers.
• Our end-to-end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization — connecting our partners to more consumers, in more ways, across more devices.
• The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities around the world, serving top agency, app developer, and advertising markets.
• Honored with numerous awards as an employer of choice, including BuiltIn's Best Places to Work Awards (2022, 2023, 2024), DUNS 100 Best Places to Work in Tech (2023, 2024), and BDICode's 100 Best Companies to Work (2024).

Equal Opportunity

• Digital Turbine is an equal opportunity employer committed to exemplifying diversity and inclusion around the world.
• We welcome people of different backgrounds, experiences, abilities, and perspectives.
• We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment.
• Building and continuously fostering this culture within our teams makes us better collaborators, partners, and innovators.