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About the Role

We are seeking an experienced Programme Manager to oversee the complete delivery of a large-scale, multi-workstream digital customer-experience transformation for a major Australian retail group. This role involves orchestrating complex programs across multiple workstreams, including eCommerce re-platforming, order management, customer service, mobile app development, and extensive integrations.

Responsibilities

• Own the integrated programme plan across all workstreams, including scope, milestones, critical path, sequencing, and interdependencies.
• Orchestrate parallel workstreams to ensure synchronized mobilization, building, integration, and release.
• Manage release, environment, cutover, and go-live planning across brands and platforms.
• Oversee scaled hybrid (agile + waterfall) delivery across onshore and offshore teams and multiple vendors.
• Manage the programme budget, forecast, margin, revenue recognition, and milestone-based invoicing.
• Administer change control for scope, SOWs, and change requests.
• Provide input into opportunity development for programme extensions and new phases.
• Manage programme governance, including boards, steering committees, PMO, status reporting, and decision logs.
• Oversee RAID management across all workstreams, resolving cross-workstream dependencies.
• Ensure delivery quality through milestone quality gates and stage reviews.
• Provide delivery leadership across workstream/project managers, delivery leads, and PMO.
• Manage resourcing, capacity, and utilization forecasting across onshore and offshore pods.
• Coach and develop project and workstream managers.
• Manage delivery relationships with client stakeholders, platform vendors, and the broader martech/loyalty ecosystem.
• Ensure alignment across internal teams, client-side stakeholders, and third parties.

Requirements

• 10+ years in programme/project management, with end-to-end ownership of large-scale, multi-workstream digital commerce or CX transformations (multi-million-dollar, multi-year, multi-vendor).
• Proven track record delivering enterprise programmes on modern commerce and CX platforms, with complex API-led integration, identity, customer-data, and loyalty ecosystems.
• Demonstrated commercial ownership of programme P&L and margin, including forecasting, revenue recognition, change control, and SOW/contract management.
• Extensive experience running scaled hybrid (agile + waterfall) delivery across onshore and offshore teams and multiple third parties.
• Strong governance discipline, including programme boards, steering committees, RAID, benefits realisation, and executive-grade reporting.
• Fluency with enterprise delivery toolsets such as MS Project, Smartsheet, Jira, and Confluence.
• Ability to hold a large, complex, multi-workstream programme together, demonstrating decisiveness, calmness under pressure, and a relentless focus on outcomes.
• Collaborative style that works effectively alongside a Programme Architect and Client Principal without blurring accountabilities.

Skills

• Programme Management
• Project Management
• Digital Commerce Transformation
• Customer Experience (CX) Transformation
• Agile Delivery
• Waterfall Delivery
• Hybrid Delivery
• Budget Management
• Forecasting
• Margin Management
• Revenue Recognition
• Change Control
• SOW Management
• Contract Management
• Governance
• RAID Management
• Stakeholder Management
• Vendor Management
• API Integration
• Identity Management
• Customer Data Management
• Loyalty Ecosystems
• MS Project
• Smartsheet
• Jira
• Confluence

Location

• Australia

Work Type

• Fixed-term (12 months, possibility of extension)
• Hybrid
• Flexible working

Experience Level

• 10+ years

Benefits

• Flexible working with hours that support life outside work.
• Hybrid by design: work from home, or from one of our offices when it suits you.
• Learning and development opportunities.
• Team social events.
• Two charity/volunteer days each year.
• 25 days’ annual leave per year.
• A day off for your birthday.
• Tryzens Awards recognising great work.
• Access to Employee Assistance Programme (EAP).
• Enhanced parental leave, including maternity and paternity benefits.

About the Company

• Tryzens is an international digital commerce agency.
• Our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles to deliver compelling experiences that delight and engage customers.
• We started in London and have since expanded operations to Melbourne, Sydney, Sofia, and Trivandrum, with 200+ team members serving 45+ international brands.
• More about Tryzens: http://tryzens.com/

Equal Opportunity

• We’re committed to creating an inclusive environment where everyone feels supported to do their best work.
• Tryzens is an equal opportunity employer.
• We consider every applicant without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity.