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About the Role

We are seeking a senior, client-facing leader to own the strategic relationship for a major account. You will act as the trusted advisor to the client's senior business, technology, and digital leaders, and be accountable for the account's direction, health, and organic growth. This role focuses on the client's strategic agenda, defining the 'why' and 'what next' of transformation, rather than formal ownership of delivery or technical decisions.

Responsibilities

Serve as the senior client relationship owner across business, technology, and digital, acting as a trusted advisor and single strategic point of contact at the executive level.
Develop and own the strategic account plan, translating client business strategy into a multi-year digital roadmap and shared partnership vision.
Craft the strategic narrative for transformation, ensuring executive stakeholders are aligned on outcomes, value, and direction.
Manage relationship-level escalations and ensure client confidence and satisfaction.
Drive organic account growth by identifying, shaping, and originating new opportunities.
Increase recurring and managed-service revenue in partnership with the commercial team.
Broaden the relationship across the client's wider digital agenda beyond the current program.
Provide senior advisory judgment on the client's key challenges, engaging domain specialists as needed.
Translate business problems into defined engagements for execution by delivery teams.
Create business cases, including benefits framing and commercial narratives, to support client executive funding.
Partner closely with the Programme Manager and Programme Architect to align the strategic agenda with deliverable plans and architecture.
Frame and agree on trade-offs with client executives when strategic, delivery, and architectural priorities conflict.
Lead account governance forums, such as steering committees and architecture review boards, in alignment with delivery and architecture leads.
Incorporate account insights and lessons learned back into the wider business.

Requirements

Senior client-facing leadership experience in digital/technology consulting or professional services, with a proven track record of owning strategic relationships with enterprise clients at the C-level.
Demonstrated success in growing major accounts, expanding scope and revenue through deep, trusted client relationships.
Strong understanding of digital commerce and customer experience, encompassing both project and recurring/managed-service delivery models.
Experience with enterprise platform ecosystems such as Salesforce, Adobe, and/or SAP is preferred.
Possess commercial acumen, including account planning, deal and roadmap shaping, and connecting client strategy to measurable value.
Credibility across business, technology, and digital audiences, comfortable engaging with CEOs, CIOs/CTOs, and CMOs/Chief Digital Officers.
Experience collaborating with programme delivery and architecture leadership without direct ownership of delivery or technical decisions.
A proactive, self-starting approach, capable of creating momentum and pursuing opportunities independently.
High emotional intelligence, resilience, and composure, comfortable being the sole strategic owner of a flagship account.
A collaborative style that works effectively alongside a Programme Manager and Programme Architect, maintaining clear accountabilities.

Skills

Strategic Client Leadership
Account Growth & Commercial Direction
Advisory & Domain Expertise
Orchestration Across the Account
Digital Commerce
Customer Experience
Enterprise Platform Ecosystems (Salesforce, Adobe, SAP)
Commercial Acumen
Relationship Management
Strategic Planning
Business Case Development
Governance
Emotional Intelligence
Collaboration

Location

Melbourne
Sydney
Sofia
Trivandrum

Work Type

Hybrid
Flexible working

Experience Level

Senior

Benefits

Flexible working with hours that support life outside work.
Hybrid by design: work from home, or from one of our offices when it suits you.
Learning and development opportunities to help you grow your skills and career.
Team social events to connect, celebrate wins, and have a bit of fun together.
Two charity/volunteer days each year to support causes that matter to you.
25 days’ annual leave per year, plus a day off for your birthday.
Tryzens Awards recognising the great work across our global teams.
Access to our Employee Assistance Programme (EAP) for confidential support.
Enhanced parental leave, including maternity and paternity benefits.

About the Company

Tryzens is an international digital commerce agency.
Our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles to deliver compelling experiences that delight and engage customers.
We started in London and have since expanded operations to Melbourne, Sydney, Sofia, and Trivandrum, with 200+ team members serving 45+ international brands.
More about Tryzens: http://tryzens.com/

Equal Opportunity

We’re committed to creating an inclusive environment where everyone feels supported to do their best work.
Tryzens is an equal opportunity employer.
We consider every applicant without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity.