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About the Role
Floor Staff team members are responsible for ensuring guests receive exceptional service, potentially working in the Box Office, Concession Stand, or as an Usher. They act as representatives of Regal, adhering to the company's mission and policies, including regular attendance, handling emergencies, general cleaning, and compliance with the dress code.
Responsibilities
- Operate POS system, including handling cash, credit cards, gift cards, and coupons.
- Upsell and suggestively sell premium viewing experiences.
- Promote the Regal Crown Club program.
- Sell tickets in accordance with the MPAA rating system and company policy.
- Respond to guest inquiries via phone and in person.
- Prepare and clean concession equipment.
- Comply with food safety laws.
- Adhere to break and meal period laws.
- Maintain required alcohol certifications and training.
- Sell or serve alcohol if of legal age and assigned duties require it.
- Read and understand training materials on topics such as sexual harassment and discrimination.
- Tear tickets, collect stubs, and direct patrons to auditoriums.
- Inspect backpacks and packages when applicable.
- Manage crowd control and assist guests in finding seats.
- Enforce the MPAA rating system.
- Conduct in-auditorium inspections for quality and safety.
- Report problems and unusual situations to management.
- Perform in-auditorium concession sales.
- Clean auditoriums, restrooms, lobby, and other areas.
- Monitor cleanliness and operation of vending equipment.
- Assist with opening and closing duties.
Requirements
- Completion of cast certification program as a cast member and box office cashier or progress towards completion.
- Complete any legally required state or local alcohol training and obtain certification if applicable.
- Complete Regal Responsible Beverage Server training on Regal Online University if applicable.
- Possess good public speaking skills.
- Listen effectively and respond clearly and directly.
- Perform calculations with speed and accuracy.
- Identify and correct errors in calculations.
- Identify problems, gather relevant data, and note possible causes.
- Evaluate relevant information, recognize alternatives, and reach conclusions based on evidence.
- Take action beyond what is necessarily called for.
- Perform under pressure and/or opposition.
- Possess excellent communication skills with customers, co-workers, and management.
- Establish goals, budget time, and set priorities.
- Frequently required to stand, walk, sit, use hands, reach, talk, or hear.
- Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
- May occasionally be required to lift up to 60 pounds.
- Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Skills
- Public speaking
- Active listening
- Clear and direct response
- Calculation
- Problem identification
- Data gathering
- Information evaluation
- Evidence-based conclusion
- Proactive action
- Performance under pressure
- Communication skills
- Goal setting
- Time management
- Prioritization
Work Type
- Variable hour
- Part-time fixed
- Part-time regular
- Full-time hourly
About the Company
- Regal's mission statement and policies.