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About the Role

The Head of Digital Service Strategy optimizes workflow efficiency and process effectiveness across RBC's business units. This role identifies workflow bottlenecks, develops technology and process solutions, and ensures alignment with digital transformation objectives. You will assess end-to-end workflows, design integrated solutions, and oversee process improvement initiatives.

Responsibilities

• Define and drive the strategy for how work flows between branches, clients, and home office, identifying friction, redundancy, and opportunities to modernize service delivery.
• Serve as the connective tissue across business, technology, data, and operations, translating business needs into technology priorities and technology capabilities into business outcomes.
• Map how work currently moves through the organization, pinpoint breakdowns, and design practical, scalable improvements.
• Build working relationships across business, technology, data, and operations teams, influencing without authority.
• Turn a long-term vision for digital service delivery into a roadmap with clear priorities, milestones, and accountability.
• Ground every decision in what helps advisors serve clients better.

Requirements

• 15+ years of experience in wealth management, with direct exposure to advisor, branch, and client interactions.
• Meaningful experience in technology or digital strategy, understanding how digital products and platforms are built and scaled.
• Demonstrated success driving cross-functional initiatives across business, technology, data, and operations.
• Strong track record of influencing senior stakeholders and driving alignment without direct authority.
• Highly collaborative, with the ability to build trust across teams with different priorities.
• Experience improving workflow, service delivery, or operating models within a branch/advisor-based wealth management structure.
• Familiarity with tools and platforms wealth management firms use for client and account work.
• Comfort operating in a matrixed, highly regulated environment.
• A bias for practical action.

Skills

• Agile Methodology
• Business Case Design
• Business Oriented
• Communication
• Decision Making
• Long Term Planning
• Process Management
• Software Product Management
• Software Quality Assurance (SQA)
• Time Management

Location

• Minneapolis, United States of America

Work Type

• Full time
• Hybrid

Experience Level

• 15+ years

Salary/Compensations

• $140,000 - $230,000

Benefits

• Bonuses
• Flexible benefits
• Competitive compensation
• Commissions
• Stock options
• 401(k) program with company-matching contributions
• Health, dental, vision, life and disability insurance
• Paid time-off plan

About the Company

• At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
• We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
• Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
• RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Equal Opportunity

• RBC believes an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
• Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
• RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.