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About the Role

As a Booking Agent, you will process and manage travel reservations for Japan Experience customers, ensuring accuracy, timely completion, and proper recording of bookings. You will liaise with suppliers and internal teams to manage reservations, changes, special requests, and operational issues, requiring strong organization, attention to detail, and the ability to manage multiple bookings and deadlines.

Responsibilities

• Process reservations for trains, rail passes, flights, ferries, buses, car rentals, airport transfers, luggage delivery, Pocket WiFi, eSIM, and other travel services.
• Ensure bookings are accurate, confirmed on time, and properly documented.
• Monitor booking deadlines and pending reservations.
• Check confirmations and update internal systems.
• Communicate with suppliers to make and confirm reservations.
• Manage changes, cancellations, and special requests.
• Follow up on delayed or problematic bookings.
• Resolve issues or escalate them to the Booking Supervisor when necessary.
• Work closely with the Booking Supervisor, Sales, Customer Support, Product, and Operations teams.
• Share relevant booking information in a timely manner.
• Flag any issue that could impact the customer experience or itinerary.
• Maintain a high level of accuracy across all bookings.
• Follow established booking procedures and quality standards.
• Identify recurring issues or inefficient processes.
• Suggest improvements to the Booking Supervisor.
• Support new tools, automation, and process improvement initiatives.

Requirements

• Previous experience in travel operations, reservations, or tourism.
• Strong organizational and time management skills.
• Excellent attention to detail.
• Ability to work independently while following procedures.
• Professional level of English.
• Experience in inbound tourism.
• Knowledge of the Japanese travel industry.
• Experience with booking or reservation systems.
• G Suite / CRM experience.
• Japanese language ability (JLPT N3 or above is a plus).

Skills

• Highly organized
• Detail-oriented
• Reliable
• Comfortable working with deadlines
• Able to manage multiple tasks simultaneously
• Proactive
• Solution-oriented
• Good communication skills
• Comfortable working with digital tools and booking systems
• Customer-focused
• Operationally minded
• Professional level of English