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About the Role

The TBNC Site Director is responsible for the day-to-day management and supervision of the Taimon Booton Navigation Center, a 24/7 shelter and navigation center for transgender and cisgender women. This role is critical to maintaining TBNC as a safe, welcoming, trauma-informed, and gender-affirming environment. The position directly supervises shelter staff and oversees overall operations, staff management, and service delivery, ensuring adherence to all policies and procedures.

Responsibilities

Oversee and manage operations at TBNC.
Foster a supportive, safe, trauma-informed, and gender-affirming environment for residents, staff, and partners.
Directly supervise managers and supervisors, and oversee all TBNC staff, including setting performance goals and monitoring performance.
Motivate staff through leadership, guidance, and constructive feedback.
Oversee and implement all policies and procedures to ensure compliance with SFCHC and HSH regulations.
Recruit, hire, orient, retain, and support employees for TBNC operations.
Ensure consistent provision of all services, including the One entry system.
Collaborate with SFCHC team members for seamless access, referrals, and care coordination.
Partner with Trans Services leadership to strengthen integration, support team building, and foster cross-collaboration.
Understand and manage all contractual requirements and reporting.
Maintain and compile statistical data for reporting to HSH.
Maintain an equitable and consistent leadership presence across all shifts.
Perform other appropriate duties as assigned.

Requirements

BA/BS degree in Social Services, Business Management, or related field, or equivalent work experience.
MA/MSW degree preferred.
Minimum of three years of leadership and/or management experience.
Demonstrated ability to lead 24/7 teams with fairness, consistency, and availability across all shifts.
Minimum of two years of experience working with the homeless community.
Demonstrated competency and experience working with the Transgender community.
Experience managing a shelter or similar 24/7 facility, with a preference for experience with San Francisco’s navigation center system.
Demonstrated experience working collaboratively across multidisciplinary teams.
Experience and knowledge of working with underserved and marginalized populations, especially LGBTQ communities with a special focus on the trans and gender nonconforming community.
Commitment to cultural humility and experience working with diverse populations.
Strong organizational and communication skills.
Ability to meet deadlines, set priorities, and work under pressure.
Accurate data entry skills and experience with MS Office suite applications.
Ability to read, write, and speak English.
Ability to manage conflict and resolve problems.
Knowledge of San Francisco’s homelessness services agencies and referral network.
Ability to de-escalate crisis situations.
Ability to maintain professional boundaries with staff, volunteers, and clients.
Evening and weekend hours required.
Fully vaccinated against COVID-19, complete with booster shot(s) and able to show proof of vaccination.
Up to date with vaccinations, especially seasonal flu shot vaccine.
Proof of TB clearance (issued within the past 12 months or less).
Bilingual Spanish preferred.

Skills

Leadership
Management
Trauma-informed care
Gender-affirming practices
Harm reduction
Cultural humility
Community care
Staff supervision
Performance management
Team building
Policy implementation
Compliance
Recruitment
Hiring
Onboarding
Service delivery
Care coordination
Cross-collaboration
Contract management
Data reporting
Organizational skills
Communication skills
Problem-solving
Conflict resolution
Crisis de-escalation
Professional boundary maintenance
Data entry
MS Office suite

Location

San Francisco, CA

Work Type

24/7 operations
Full-time

Experience Level

Minimum of three years leadership and/or management experience
Minimum of two years’ experience working with the homeless community
Experience managing a shelter or similar 24/7 facility

Education Level

BA/BS degree in Social Services, Business Management, or related field
MA/MSW degree preferred

About the Company

The Taimon Booton Navigation Center (TBNC) is San Francisco Community Health Center’s shelter and service center for transgender, gender non-conforming & intersex people, as well as cisgender women, to find sanctuary, community, and a pathway to housing.
Marginalized gender identities often face challenges in finding safe housing due to discrimination and violence.
Gender-supportive housing offers crucial refuge, fostering belonging and safety.
Inadequate housing exacerbates health issues, making access to housing a critical public health concern.
In January 2024, SFCHC officially assumed management of TBNC.
Current resources available on site at TBNC include: 75 Beds, Meals, Showers, Laundry Facilities, Medical Services, Behavioral Health Services, Case Management, Recreational Activities, and Community.

Equal Opportunity

San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds.
San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.