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About the Role

The Enterprise Change Manager leads the organisation, its people, and its clients through necessary changes to ensure the business remains competitive, relevant, modern, and at the forefront of the wealth management industry. This role operates across business, technology, operations, risk, and client-facing functions, ensuring effective introduction, adoption, and embedding of changes to platforms, processes, products, structures, and ways of operating. The role provides change leadership while maintaining accountability for execution, including impact assessment, stakeholder engagement, communications, learning, business readiness, and adoption.

Responsibilities

Develop and execute change management strategies for complex, enterprise-wide initiatives.
Assess the scale, complexity, and organisational impact of proposed changes.
Establish integrated change plans covering stakeholder engagement, communications, learning, readiness, implementation, and adoption.
Align change activities with program milestones, delivery plans, and governance requirements.
Identify interdependencies, competing initiatives, and areas of change saturation across the organisation.
Tailor change approaches to reflect the needs of different business functions, employee groups, and client segments.
Lead comprehensive impact assessments across people, processes, technology, data, controls, policies, roles, and client experience.
Identify affected stakeholders and define the implications of moving from the current state to the target state.
Establish clear business readiness criteria and coordinate readiness assessments before implementation.
Identify adoption barriers and recommend appropriate mitigation strategies.
Provide evidence-based reporting on change risks, readiness, and adoption to program and executive governance forums.
Ensure business areas have the capability, capacity, and support required to implement and sustain the change.
Build trusted relationships with domain transformation leads, project managers, business analysts, technology teams, and business stakeholders.
Develop stakeholder maps and engagement plans aligned to the influence, interests, and needs of each audience.
Facilitate workshops and targeted discussions to identify concerns, validate impacts, and build commitment.
Equip leaders and people managers to communicate, sponsor, and reinforce change within their teams.
Establish and support change champion networks where appropriate.
Develop communication and engagement plans aligned to the needs of affected business areas.
Work closely with the Internal Communications Team to develop communication plans to support the change process and provide content for internal communications.
Support leaders in communicating upcoming changes, implementation impacts, and expectations to their teams.
Establish feedback channels to identify implementation issues, adoption risks, and areas requiring additional support.
Maintain close engagement with business stakeholders and impacted teams throughout implementation and stabilisation activities.
Assess the learning and capability requirements associated with new systems, processes, and responsibilities.
Develop and coordinate learning strategies, plans, and materials.
Work with subject-matter experts to ensure learning content is accurate, relevant, and practical.
Coordinate training delivery and monitor participation, completion, and effectiveness.
Confirm that affected employees understand both the practical requirements of the change and the outcomes it is intended to achieve.
Partner with project and business teams to plan implementation, transition, migration, and post-launch support.
Support pilots, phased rollouts, and controlled releases where appropriate.
Define adoption measures and establish mechanisms to monitor capability, behaviour, and business outcomes.
Analyse feedback and performance data to identify areas requiring further intervention.
Ensure changes are incorporated into business-as-usual processes, governance, controls, documentation, and role expectations.
Partner with Domain Transformation Leads to assess outcomes and benefits realisation across the change portfolio.
Lead post-implementation change reviews and apply lessons to subsequent initiatives.
Provide change leadership across a portfolio of concurrent initiatives.
Maintain an enterprise view of the timing, scale, and cumulative impact of organisational change.
Establish and promote consistent change management standards, tools, and practices.
Advise senior leaders on organisational capacity, readiness, and change risk.
Coach project teams and business leaders in effective change leadership.
Contribute to the ongoing development of the organisation’s change management capability.

Requirements

Extensive organisational change management experience within banking, wealth management, financial services, or another highly regulated industry.
Demonstrated success leading change for complex, enterprise-wide business and technology transformation.
Experience managing change across multiple business functions, stakeholder groups, and concurrent initiatives.
Strong capability across impact assessment, stakeholder engagement, communications, learning, readiness, and adoption.
Experience working with business and technology teams throughout the end-to-end delivery lifecycle.
Demonstrated ability to advise, influence, and constructively challenge executives and senior leaders.
Exceptional facilitation, presentation, and written communication skills.
Strong judgement and the ability to operate effectively in an environment of ambiguity, competing priorities, and demanding timeframes.
Experience working in Agile, hybrid, and traditional delivery environments.
Experience working in a dynamic, fast-paced environment.

Skills

Change management
Impact assessment
Stakeholder engagement
Communications
Learning and development
Business readiness
Adoption strategies
Agile methodologies
Hybrid delivery environments
Traditional delivery environments
Facilitation
Presentation
Written communication

Location

Australia

Work Type

Full-time

Experience Level

Extensive experience

Education Level

Tertiary qualification in Business, Commerce, Human Resources, Psychology, Communications or a related discipline.
Professional certification in change management methodologies desirable (e.g. Prosci, APMG or equivalent).
Qualifications in project management or agile delivery methodologies advantageous.

Benefits

Ongoing employee development managed and tailored to role and career path.

About the Company

LGT Wealth Management was formed with a vision to bring global best practice in building institutional quality investment portfolios to Australian clients.
The company focuses on client-first commitment, entrepreneurial spirit, best-in-class advice, and an understanding of the Australian private wealth landscape.
In 2022, LGT Wealth Management became part of LGT Group, enhancing global expertise, stability, and capability.
The company's singular focus is on providing clients with advice and deep expertise for generations to come.

Equal Opportunity

LGT Wealth Management is an equal opportunity employer committed to embracing a diverse and inclusive work environment.
The company aims to attract and retain the best people regardless of gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.