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About the Role

Fin is seeking a Portuguese and Spanish Speaking Senior Solutions Architect to join the Customer Solutions Team. This role involves acting as a trusted advisor to customers, defining and demonstrating value throughout the sales cycle, and collaborating with internal teams to ensure customer needs are central to product development.

Responsibilities

• Lead technical discovery to identify and address customer needs.
• Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise.
• Conduct impactful, value-based solution reviews and in-depth technical sessions.
• Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities.
• Serve as the primary resource for RFPs and customer security questions.
• Collaborate cross-functionally with Product and Engineering to represent the customer voice.
• Build trust with customers by approaching challenges with empathy and curiosity.
• Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook.
• Commit to customer success, ensuring lasting value and proactively addressing challenges.

Requirements

• Minimum of 4 years of experience in a technical sales role, managing C-Level technical and business relationships.
• Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
• Ability to solve problems independently while thriving in collaborative team environments.
• Proven time management skills in a dynamic team environment.
• Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
• Experience translating complex business challenges into tailored Fin solutions.
• Experience communicating with both technical and non-technical audiences.
• Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
• Familiarity with managing POCs, RFPs, and addressing complex security questions.
• Excellent communication and interpersonal skills.
• Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks.
• Willing and able to travel occasionally.
• Proof of eligibility to work in the United States is required.

Skills

• Portuguese and Spanish fluency
• Technical sales
• C-Level relationship management
• Technical discovery
• Value presentations
• Problem-solving
• Collaboration
• Time management
• Value proposition communication
• Solution design
• Cross-functional collaboration
• Customer feedback communication
• POC management
• RFP management
• Security question handling
• Empathy
• Curiosity
• Process improvement

Location

• United States

Work Type

• Hybrid

Experience Level

• Senior

Salary/Compensations

• $231,100-$276,275 OTE (San Francisco Bay Area or New York City)

Benefits

• Corporate bonus program
• Sales incentive (target included in OTE)
• Stock in the form of Restricted Stock Units (RSUs)
• Benefits and programs designed to support health and wellbeing, family, time away from work, and financial future.

About the Company

• Fin is an AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
• Founded in 2011, Fin is one of the fastest growing companies and remains one of the largest private software companies in the world.
• Nearly 30,000 global businesses use Fin's products.
• Core values include pushing boundaries, building with speed and intensity, and relentlessly delivering incredible value to customers.

Equal Opportunity

• Fin values diversity and is committed to a policy of Equal Employment Opportunity.
• Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.