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About the Role

This role provides leadership through the credit function, requiring collaboration and negotiation with leaders at all levels to gain trust through consistent delivery of results. The individual will be a subject matter expert, working with others to meet credit deliverables and service standards, including administering credit policy, overseeing risk investigations, approving credit terms, and managing complex accounts.

Responsibilities

• Manage an Accounts Receivable portfolio of 5000 customers and $50MM in annual revenue.
• Serve as the primary Credit liaison to the Area President and their team, soliciting feedback and addressing escalations.
• Collaborate with an offshore management partner, ensuring seamless coordination and communication, including process reviews and guidance.
• Participate in monthly performance review meetings and conduct formal performance appraisals.
• Ensure established training protocols are delivered for cross-training and standardized processes.
• Coach credit leadership team members on role success and development.
• Meet with new Territory Managers to discuss credit expectations.
• Attend District and/or General Sales meetings to build trust and a collaborative network with sales.
• Build and foster a collaborative network within Credit Leadership, offshore management, sales, and Area/Markets to strengthen alignment and drive communication.
• Handle escalations according to matrix and best practices.
• Manage all facets of collection.
• Approve credit applications based on credit policy approval limits and matrix.
• Coach underperforming associates and implement Process Improvement Plans (PIP) as needed.
• Oversee Supervisor function and onboarding.
• Develop top talent while embracing core values.
• Provide coaching, best practice sharing, and identify developmental needs.
• Ensure quantitative and qualitative expectations are set and reviewed.
• Participate in regular performance review discussions.
• Foster an environment of accountability and celebrate successes.
• Standardize Credit processes using automated tools and leverage functionality for efficiency.
• Participate in researching new technology selections.
• Deliver functional projects focused on technology and processes relevant to the strategic roadmap.
• Seek opportunities for synergy, improvement, simplification, and automation.
• Conduct regular role effectiveness reviews and gather stakeholder feedback.
• Manage survey process for internal and external customers.
• Research and analyze data to identify trends and potential issues, developing recommendations.
• Lead frontline management in aligning with best-in-class methodologies.
• Build and foster a collaborative network for alignment and best practice sharing.
• Provide thought leadership to internal customers and connect externally to understand customer needs.
• Build, track, and share standard KPIs.
• Participate in the annual budgeting process.
• Define talent strategy including hiring, performance management, and succession planning.
• Collaborate to build the future vision for the function, developing roadmaps for technology and benchmarking.
• Update Personal Individual Development Plan (IDP) and prepare for check-ins.
• Engage in the formal US Foods performance management process.
• Learn and benchmark against industry trends and engage in industry peer groups.
• Pursue other personal learning and development initiatives.

Requirements

• 4 years’ experience supervising and leading onsite and remote associates (individual contributors and people managers) required.
• 5 years’ experience working in Finance or Credit/Collections is required.
• 5 years’ experience in using a variety of web based and mainframe systems to perform job activities is required.
• Experience facilitating presentations to internal and external stakeholders.
• Experience developing, tracking, and utilizing KPIs to identify process improvements.
• Intermediate MS Office skills required with highly proficient Excel skills (ability to create pivot tables, VLOOKUP required).
• Proficiency in using a variety of web based and mainframe systems to perform job activities (Data Warehouse databases, SharePoint & Salesforce preferred).
• Strong verbal/written communication and interpersonal skills; ability to effectively communicate under pressure.
• Strong negotiation and persuasion techniques; critical thinking skills to manage complex problem-resolution abilities with ability to influence others during negotiations; ability to analyze data and situations to draw appropriate conclusions.
• Ability to manage all facets of credit function for multiple Areas.
• Ability to build and foster collaborative networks with the purpose of strengthening alignment and sharing best practices.
• Must possess strong emotional intelligence to build relationships with all levels of the organization.
• Ability to provide thoughtful leadership to internal customers and connect externally in the assigned Area to hear the voice of the customer.
• Ability to travel up to 10%.

Skills

• Excel (pivot tables, VLOOKUP)
• Web based and mainframe systems
• Data Warehouse databases
• SharePoint
• Salesforce
• Verbal/written communication
• Interpersonal skills
• Negotiation
• Persuasion
• Critical thinking
• Data analysis
• Emotional intelligence
• Thoughtful leadership

Location

• US
• Remote

Work Type

• Fully remote
• EST hours

Experience Level

• 4 years supervising/leading associates
• 5 years in Finance or Credit/Collections
• 5 years using web/mainframe systems

Education Level

• High School Diploma or GED required
• Bachelor’s degree preferred

Salary/Compensations

• $75,000 - $125,000

Benefits

• Health insurance
• Pre-tax spending accounts
• Retirement benefits
• Paid time off
• Short-term and long-term disability
• Employee stock purchase plan
• Life insurance
• Annual incentive plan bonus

About the Company

• US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities.
• https://www.usfoods.com/careers/job-application-accomodation.html

Equal Opportunity

• EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status